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Conversational AI for Insurance IntentsAutomate up to 74.2% of insurance provider conversations

After analyzing millions of anonymized conversations, we found that the majority can be automated with bots. Download our Conversational AI for insurance guide to get started.

Insurance quote bot example, built in LivePerson's Conversation Builder tool.

Building a world-class AI-powered insurance chatbot

AI-powered chatbots have proven to significantly reduce customer care costs and create new digital experiences for sales and stronger customer relationships. But rolling out a viable Conversational AI for insurance solution can sound like a daunting task. How and where to get started are fundamental questions you have to answer to build a plan and strategy that will achieve a successful, scalable bot program.

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Example graph of top insurance intents.

The top 12 conversation topics for insurance providers

LivePerson AI and machine-learning algorithms have determined the 12 most prevalent conversation topics that occur between consumers and insurance brands. Our guide outlines them all.

Automation for Insurance guide cover page.

Your expert guide to Conversational AI for insurance

Of the conversations analyzed, 74.2% were found to be suitable for bots, and they are great opportunities to start capturing expense savings through automation. LivePerson recommends these use cases as a starting point to building a world-class AI-powered insurance chatbot. Download our guide to learn how and where to get started.