Conversational commerce for insurance providers

Sell policies, answer questions and provide support to consumers directly in messaging channels they already use every day. AI-powered bots make it easy to scale.

Messaging channels
Insurance Conversation Commerce
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Top five ways insurance companies use conversational commerce


Increasing quote volume and conversions


Receiving incident reports


Enabling claim filing and tracking


Cross-selling different coverages


Brand advocacy

Top five ways insurers use conversational commerce

The results have been incredible

3x Increase in conversions

Increase in conversions

50% Decrease in customer care costs

Decrease in customer care costs

95% Peak in customer satisfaction

Peak in customer satisfaction

Bots for insurance companies

Bots can retrieve the status of a quote, provide payment instructions, help reset passwords and answer other FAQs. This enables agents to manage high-value and more complex requests.

Bots for Insurance Companies

Bots handle a greater volume of conversations at a tenth of the cost

Bots handle greater volume
Bots capacity

"I would definitely recommend LivePerson for any company that was looking to increase their digital engagement with their customers."

Darren Randall | Bupa
Web Chat Sales Team Leader

By using conversational commerce to engage with consumers, Bupa has seen incredible results:

More likely to buy

More likely to buy

Higher average coverage amount

Higher average coverage amount