LivePerson for Insurance
Be there for new and existing policyholders at all times
From auto and home to health and life policies, increase conversions and offer quick access to your services and experts with Conversational AI, messaging, and an insurance chatbot.
Trusted by leaders in the insurance industry
Go beyond the claim and improve the entire customer journey
The ease of filing a claim via text message right after an incident boosts customer satisfaction and is a great selling point. But the digital transformation shouldn’t stop there. Investigate Conversational Commerce options to connect with consumers in the channels they prefer, walk them through your policies, answer questions, and even send payment reminders to existing policyholders.
LivePerson can help you automate many of these interactions with an insurance chatbot that works across the most popular messaging channels without hiring an army of agents.
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Discover how to automate up to 74.2% of conversations
Rolling out a viable Conversational AI solution can feel like a daunting task. That’s why our AI and machine-learning algorithms outlined the 12 most prevalent conversion topics that occur between consumers and insurance providers to help you build a scalable automated program. Download the guide to learn how and where to get started.
What insurance leaders have to say
“We are very proud to be leading the insurance industry by deploying bots for several use cases. From simple automations that respond to button clicks to complex uses of natural language processing, we’re continuously improving our customer service and simplifying purchasing.”Read the press release
“Bots are the next step in improving case management by helping to get patients in the hands of the right people, fast. We’re thrilled to have LivePerson as a partner to build an unprecedented, personal insurance experience.”Read their story
“I would definitely recommend LivePerson for any company that was looking to increase their digital engagement with their customers because it’s definitely helped Bupa and it’s definitely helped my team and the consultants that I work with as well.”Read their story
Products that improve insurance connections — and conversions
An AI platform that identifies consumer intent to drive engagement
Meet and assist policyholders through our customer engagement platform, even build an insurance chatbot, to help deliver truly authentic intent-driven conversations, at scale.
Modernize your insurance experience with voice and digital
Death to the IVR! Automate experiences across the most costly consumer channel with LLM-powered voice bots to create more natural and efficient interactions.
Unlock the power of analytics
Harness the data across your conversational interfaces to drive policyholder insights, cost savings, and growth.