Be there for new and existing policyholders at all times

Use Conversational AI and messaging to offer consumers quick access to your team of experts when they need you most.

Conversational solutions improve the entire customer journey

Discover

Customer

What kind of plans do you offer?

Submit

Customer

I need to submit a car accident claim.

Transact

Insurer

Your accident settlement has been deposited!

Support

Customer

I have a question about my recent claim.

Re-engage

Insurer

Don’t forget to buy snow tires for the winter!

Leading insurance providers reduce call volume with Conversational AI and messaging

Chat Suggest

Intercept calls that start by tapping a phone number on a website or email, and continue the conversation with messaging.

Voice to Messaging

Shift calls from the IVR directly into SMS, WhatsApp, in-app messaging, and more.

Messaging Channels

Promote messaging over 800 numbers for greater efficiency, higher CSAT, and happier contact center agents.

Scale messaging interactions with Conversational AI

Automate consumer interactions on the most popular messaging channels without hiring an army of agents. LivePerson has a complete solution to build, manage, and optimize AI-powered chatbots.

Learn more

Insurance intent analysis

After analyzing millions of anonymized conversations, LivePerson AI and machine-learning algorithms have determined the top insurance intents suitable for automation.

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Learn more about going Conversational

Going beyond the claim

Learn how to use Conversational Marketing to reach and acquire new customers.

Download the guide

How Bupa bumped sales

With messaging, Bupa’s customers are 13X more likely to buy and see an 80% increase in average coverage amounts.

An expert guide to Conversational Insurance

We wrote the book on how to transform into a fully conversational insurer, from claims to customer acquisition.

Read the guide