Conversational commerce for insurance providers
Sell policies, answer questions and provide support to consumers directly in messaging channels they already use every day. AI-powered bots make it easy to scale.
Top five ways insurance companies use conversational commerce
01
Increasing quote volume and conversions
02
Receiving incident reports
03
Enabling claim filing and tracking
04
Cross-selling different coverages
05
Brand advocacy
The results have been incredible
Increase in conversions
Decrease in customer care costs
Peak in customer satisfaction
Bots for insurance companies
Bots can retrieve the status of a quote, provide payment instructions, help reset passwords and answer other FAQs. This enables agents to manage high-value and more complex requests.
Bots handle a greater volume of conversations at a tenth of the cost
"I would definitely recommend LivePerson for any company that was looking to increase their digital engagement with their customers."
Darren Randall | Bupa
Web Chat Sales Team Leader
By using conversational commerce to engage with consumers, Bupa has seen incredible results:
More likely to buy
Higher average coverage amount