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Chatbots in insuranceAutomate up to 74.2% of insurance industry conversations

After analyzing millions of anonymized conversations, we found that the majority of insurance industry customer queries can be automated with bots. Download our Conversational AI guide for insurance companies to get started.

Insurance chatbot example built to answer customer questions about quotes and insurance policies, built in LivePerson's Conversation Builder tool

Building world-class AI-powered insurance chatbots

AI-driven insurance chatbots have proven to significantly reduce customer care costs, create new digital experiences for sales, and encourage stronger customer engagement and relationships. But rolling out a viable solution can sound like a daunting task. How and where to get started are fundamental questions you have to answer to build a plan and strategy that will achieve a successful, scalable bot program.

Explore solutions for the insurance sector
Example graph of the most common customer queries to insurance agents

The top 12 conversation topics for an insurance company

LivePerson AI and machine-learning algorithms have determined the 12 most prevalent conversation topics that occur between insurance customers and providers. Our guide outlines them all.

cover page for the guide to insurance chatbots

Your expert guide to chatbots in insurance

Of the customer interactions analyzed, 74.2% were found to be suitable for bots, and they are great opportunities to start capturing expense savings through automation. LivePerson recommends these use cases as a starting point to building a world-class AI-powered insurance chatbot. Download our guide to learn how and where to get started.

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