Automate up to 69.2% of consumer conversations in retail

We analyzed millions of anonymized conversations and found that the majority can be automated with AI-powered chatbots. Download our guide to get started.

Retail graph Top right bubble Bottom left bubble Top left bubble Bottom right bubble
Download guide
Retail graph Top right bubble Bottom left bubble Top left bubble Bottom right bubble

Building a world-class AI-powered retail chatbot

AI-powered chatbots have proven to significantly reduce customer care costs and create new digital experiences for sales and stronger customer relationships. But rolling out a viable solution can sound like a daunting task. How and where to get started are fundamental questions you have to answer to build a plan and strategy that will achieve a successful, scalable bot program.

Conversation Builder

The top 20 conversation topics for retail

LivePerson AI and machine-learning algorithms have determined the 20 most prevalent conversation topics that occur between consumers and retail brands. Our guide outlines them all.

Conversation topic graphic

Your expert guide to AI-powered chatbots and automation in retail

Of the conversations analyzed, 69.2% were found to be suitable for bots, and they are great opportunities to start capturing expense savings through automation. LivePerson recommends these use cases as a starting point to building a world-class AI-powered chatbot. Download our guide to learn how and where to get started.

Expert guide illustration