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Conversational AI for retail IntentsAutomate up to 69.2% of consumer conversations in retail

We analyzed millions of anonymized conversations and found that the majority can be automated with AI-powered chatbots. Download our Conversational AI for retail guide to get started.

Order tracking bot example, built in LivePerson's Conversation Builder tool.

Building a world-class AI-powered retail chatbot

AI-powered chatbots have proven to significantly reduce customer care costs and create new digital experiences for sales and stronger customer relationships. But rolling out a viable Conversational AI for retail solution can sound like a daunting task. How and where to get started are fundamental questions you have to answer to build a plan and strategy that will achieve a successful, scalable bot program.

Example graph of top retail intents.

The top 14 conversation topics for retail

LivePerson AI and machine-learning algorithms have determined the 14 most prevalent conversation topics that occur between consumers and retail brands. Our guide outlines them all.

Your expert guide to Conversational AI for retail

Of the conversations analyzed, 69.2% were found to be suitable for bots, and they are great opportunities to start capturing expense savings through automation. LivePerson recommends these use cases as a starting point to building a world-class AI-powered retail chatbot. Download our guide to learn how and where to get started.