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Chatbots for retailAutomate up to 69.2% of consumer conversations in retail

We analyzed millions of anonymized conversations and found that the majority for the retail industry can be automated with AI-powered chatbots. Download our Conversational Retailer guide to get started.

Order tracking retail chatbot examples, built in LivePerson's Conversation Builder tool to assist customers.

Building world-class AI-powered retail chatbots

AI-powered retail bots have proven to significantly reduce customer care costs, enhance the customer experience (and the experience of customer service agents), and build stronger customer engagement. But rolling out a viable solution can sound like a daunting task. How and where to get started are fundamental questions you have to answer to build a plan and strategy that will achieve a successful, scalable bot program that can truly improve customer satisfaction.

Example graph of the most common customer inquiries in the retail industry

The top 14 conversation topics for retail

LivePerson AI and machine-learning algorithms have determined the 14 most prevalent customer queries for retail businesses. Our guide outlines them all.

cover image for the guide to conversational AI and retail chatbots

Your expert guide to chatbots for retail

Of the conversations analyzed, 69.2% were found to be suitable for retail bots. They are great opportunities to start capturing expense savings through automation. In fact, LivePerson recommends these anonymized customer data use cases as a starting point to building a world-class AI-powered retail chatbot. Download our guide to learn how and where to get started.