AI agents for businessNext-gen AI agents are here and ready to help
Your customers expect instant, personalized service around the clock. LivePerson’s AI agents deliver exactly that — combining generative AI with intelligent automation to resolve customer needs faster than human agents, while reducing costs by up to 60%. Get human-quality conversations with zero wait time.
Put them to work for you
Proven performance across industries
From lead generation to customer service, AI agents deliver quantifiable business value that impacts your bottom line:
30%
after-hours lead completion
30%
reduction in human handling time
2x
lead qualification compared to scripted bots
Deploy AI agents that solve your biggest CX challenges
Explore specialized AI agents that can be customized for your specific business processes and goals.
Routing AI agent
Instantly route customers to the right solution — whether AI, human agent, or specialized team. No more frustrating phone trees or dead-end transfers. Customers get help faster, agents handle the right conversations.
KnowledgeAI agent
Transform internal or external knowledge bases into instant, accurate customer support. LivePerson’s KnowledgeAI Agent pulls the exact information customers need from your existing documentation, policies, and FAQs — delivering consistent answers every time, including citations.
Data collection AI agent
Turn tedious forms into natural conversations. Qualify leads, process claims, and update customer records through friendly dialogue that feels personal, not like paperwork. Prebuilt templates streamline information gathering, turning it into useful data, reducing agent time, and increasing completion rates.
Custom AI agent
Build agents for your unique business needs without coding. Automate routine tasks or more complex use cases — from post-purchase follow-ups to fraud checks — by creating specialized agents to handle specific workflows and deliver measurable results.
Build an enterprise-ready AI agent in minutes, not months
Whether you’re just starting out or scaling enterprise-wide, LivePerson makes building AI agents (and deploying them) simple with a flexible technology stack.
Generative ai & llms
Provide thoughtful answers to unpredictable questions
Handle any customer question, even ones you’ve never encountered. Our AI agents don’t follow scripts — they use natural language processing, generative AI tools, and large language models (LLMs) to think through problems like humans do, understanding context, reasoning through solutions, and adapting to unexpected situations without breaking down.
LivePerson AI studio
Build AI agents without coding
Build a sophisticated AI agent as easily as creating a flowchart with LivePerson AI Studio, our visual, low-code builder. Rapidly configure pre-existing AI agents with no-code templates. Drag, drop, and connect prebuilt components like LLM chains, prompts, tools, retrievers, and conditional logic to create powerful workflows. Test everything before going live with built-in simulation tools.
Conversation builder
Orchestrate agents across your entire customer journey
Combine multiple AI agents with broader automation flows in Conversation Builder®. Seamlessly connect agents (human and AI) with conversational AI chatbots in dynamic sales and service workflows that scale across channels.
open platform
Connect to every system you already use
Unify all of your key systems and data in the Conversational Cloud® for a complete 360-degree view of every customer. Our open platform seamlessly integrates with customer management systems, CRMs, inventory systems, payment platforms, and voice while supporting BYO-LLM and third-party bots. Agents get complete customer context without ever switching between systems.
How AI agents work for you
Explore how these intelligent agents create personalized, efficient journeys, driving brand loyalty and measurable ROI.
Self-service
Resolve customer requests without human intervention
Let customers solve problems instantly, any time of day. These more autonomous agents can book appointments, resolve billing issues, track orders, and handle returns — all without waiting for human agents or business hours.
Agent assist
Turn every agent into your best agent
From summarizing conversations to recommending next steps, translation, and surfacing key insights in real time, use these AI tools to turn humans into “super agents.” Boost agent performance and productivity while maintaining oversight — helping every team member deliver exceptional customer experiences.
Learn about Copilot
efficiency
Create seamless handoffs at every touchpoint
No more “let me transfer you” or “can you repeat that?” AI agents manage collaborative conversations using external tools and API integrations, maintaining full conversation context across every handoff — from AI to human to specialist — for a seamless customer experience.
personalization
Make every customer feel like your most valued client
Remember every customer like your best salesperson would. AI agents recall purchase history, preferences, and past conversations to deliver recommendations and support that feels genuinely personal.
AI Supervision & guardrails
Maintain full control of AI agent behavior
See exactly how your AI agents make decisions and stay compliant. Safeguard customers with prompt injection and hallucination detection, PII masking, and rich off-line analysis. Every prompt, rule, and logic flow is visible and editable in LivePerson AI Studio — giving you complete control over agent behavior without any hidden surprises.
Built-in testing
Improve performance with real customer data
Continuously improve without guesswork. Test conversations before they go live, analyze interactions, and optimize the AI agent performance based on actual customer behavior — not assumptions.
What AI leaders are saying
“Our previous scripted bot would just pick up the student’s interest area via NLU [natural language understanding]…and it was pretty good. But definitely far from the results that we’ve seen since implementing the AI [agent]…When we brought it live, I’d say probably within the first 30 minutes we’d already had conversations flowing through it and invoking some really powerful conversations.”
Read their storyAI agent FAQs
Chatbots follow scripted paths for well-defined tasks. AI agents analyze past interactions, reason, adapt, and act with more autonomy to complete tasks that would normally require human agents. For example, where chatbots might answer FAQs, AI agent capabilities can collaborate with other systems or humans to complete complex tasks like processing returns, scheduling appointments, and more.
Because they deliver results with complex workflows that chatbots can’t handle. Companies using LivePerson agents have:
• Doubled lead qualification rates.
• Reduced response times.
• Saved 60% on support costs.
• Increased NPS scores by 5 points.
Use LivePerson AI Studio to design and test individual AI agents. Use Conversation Builder to orchestrate multiple agents and integrate them into broader workflows.
LivePerson AI Studio: Build specialized agents with drag-and-drop tools.
Conversation Builder: Connect AI agents, chatbots, and humans into seamless customer journeys.
Together, they create collaborative workflows where AI handles specific tasks and humans step in when needed. For example, a Routing AI agent determines customer intent, hands off to a Data Collection AI agent to gather information, then transfers to a KnowledgeAI agent for answers—or escalates to other agents when appropriate.
Key benefits:
• Embed AI into automated workflows across customer journeys.
• Easily connect these agents to specific triggers, like product inquiries or failed payments.
• Design natural, unscripted experiences where customers can perform tasks and express themselves freely.
• Orchestrate handoffs between artificial intelligence and humans based on context and confidence.
Let’s build your AI-powered future
Whether just starting out or scaling enterprise-wide automation, LivePerson’s conversational AI solutions equip you with everything needed to drive meaningful engagement and measurable outcomes. Let’s build something extraordinary — together.
