LivePerson Conversation Builder™Design and scale with AI-powered chatbots
Our intuitive point-and-click chatbot builder interface makes it easy to build bots and automate conversations.Get a demo
Chatbot builder tools made easy
Even nontechnical staff can create chatbots and optimize them with our tools. LivePerson Conversation Builder™ offers a point-and-click interface with a guided assistant that walks users through the creation of automated conversations. And with a library of prebuilt conversation templates for a variety of use cases across multiple industries, you don’t have to start from scratch.
Flexible bot management and integrations
Design automated conversation flows once in our chatbot builder, and run them on every messaging channel. Easily integrate into any back-end system, including CRMs, scheduling tools, order and inventory management systems, payment platforms, and more to enable richer, more personalized experiences.
Identify and resolve common bot failure points with MACS
Our Meaningful Automated Conversation Score (MACS) is the first measurement of how much friction consumers experience in automated chatbot conversations. This built-in analysis assesses how well bots are helping with customer queries, highlights points of failure in a bot flow like poor routing, and identifies fixes that bot builders and tuners can quickly act upon using LivePerson Conversation Builder™.
How Virgin Media O2 used the bot builder to supercharge conversion
The UK’s largest and fastest gigabit broadband provider uses LivePerson’s AI chatbot builder to design, manage, and optimize conversational bots that ease the customer’s path to purchase across multiple channels. Their bots work together to deliver a 42% increase in conversion rates, a 35% increase in agent efficiency, and a reduced cost per acquisition by nearly 30%.