Messaging Channel Integration

Turn website visitors into conversations that convert with Web Messaging

The Conversational Cloud makes it easy to proactively engage web visitors in a real-time conversation when their interest is piqued, driving immediate leads, meetings, and sales — and with more benefits than traditional website live chat software.

Authenticated mobile web messaging example, more powerful than website live chat software

Moving from website live chat software to Web Messaging

Live chat on websites is inherently stressful for consumers and your agents. Consumers are tethered to conversations so their session doesn’t time out — growing anxious, frustrated, and even angry at your brand. That’s why we offer Web Messaging, an enhanced alternative to live chat software that provides the easy, ongoing connection consumers deserve.

You can even offer authenticated messaging for customers who log in, adding a layer of security and personalization with historical context, billing, and payment conversations.

illustration of AI brain for our omnichannel messaging platform

Scale messaging interactions with Conversational AI

Automate consumer interactions on the most popular messaging channels, including your website, without hiring an army of agents. We will help you understand the most popular consumer intents and how well you’re fulfilling them, so you can build AI-powered chatbots that work together with your human experts to generate leads, drive sales, and build loyalty beyond live chat software.

Learn more

Consumers want to message, Web Messaging goes beyond website live chat software to make it easy

More convenience, more customer satisfaction

Messaging CSAT is 20% higher than chat or voice. After all, messaging lets consumers communicate at their convenience instead of session-based website live chat software that offers no ability to return for follow-up questions.

More concurrency for greater productivity

While live chat agents are limited to handling 2-3 conversations at once, messaging agents can handle a higher volume. Brands see a 2x uptick in agent efficiency — and increased agent happiness — when they switch to messaging.

Virgin Media’s shift to messaging increased sales

Virgin Media achieved 1 in 7 sales made online with their website live chat software. But after moving to optimized asynchronous Web Messaging, 1 in 5 of their sales are conversational.