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LivePerson G2 awards update: Named Leader across multiple G2 Grid® reports for enterprise conversations

December 18, 2023

badges for the G2 awards granted to LivePerson for published reviews of its software products and AI tools

LivePerson has consistently proven itself as a best software awards winner. Fast Company recently ranked us #1 on their prestigious list of World’s Most Innovative AI Companies. Moreover, we proudly received the Gold Stevie for Sales & Customer Service Technology Provider of the Year in March, along with the Best Contact Center Solution Stevie Award, maintaining this recognition for four consecutive years. Being acknowledge by hugely influential publications and one of the world’s top business awards programs is awesome — full stop. 

But there is something truly special about receiving awards solely based on customer feedback and verified user reviews from software buyers. In fact, we have recently been honored with 14 such awards from G2, the world’s largest and most trusted software marketplace, in their Winter 2024 Reports.

Most recent G2 Awards: Grid® Report Leader for Conversational Marketing, Bot Platform, and Live Chat

The LivePerson Conversational Cloud® puts the world’s largest dataset at the fingertips of customer engagement leaders and powers nearly 1 billion conversations with consumers each month, making our AI more accurate than any competitor and used by every major industry across the world. And our customers agree, helping us earn Leader status in the following Grids:

  • Grid® Report for Conversational Marketing | Winter 2024
  • Grid® Report for Bot Platforms | Winter 2024
  • Grid® Report for Live Chat | Winter 2024
“As a long-time customer, it’s great to see the brand go from strength to strength, in particular, the new pod support structure has really helped to drive better business outcomes.” ~ one of the verified user reviews submitted

G2 Grids represent the voice of real customers, and are meant to help technology buyers make the best purchasing decisions for their businesses and to find peers with similar experiences. Products from software companies in the Leader quadrant are rated highest by G2 users and achieve high scores for market presence data.

"LivePerson helped us deliver an omnichannel messaging solution that not only benefits us as a business, but our customers greatly as well." -one of the published reviews of our software company

It’s also worth noting that LivePerson achieved best-in-class rankings in G2’s implementation, usability, and relationship indices across AI chatbot and automation categories, including #1 rankings for:

  • Easiest Set Up (Enterprise Implementation Index for Intelligent Virtual Assistants)
  • Most Implementable (Enterprise Implementation Index for Intelligent Virtual Assistants)
  • Highest User Adoption (Enterprise Implementation Index for Intelligent Virtual Assistants)
  • Best Usability (Enterprise Usability Index for Intelligent Virtual Assistants)
  • Easiest Admin (Enterprise Usability Index for Intelligent Virtual Assistants)
  • Best Support (Enterprise Relationship Index for Bot Platforms)

“As an organization laser-focused on our customers’ success, earning these commendations based on their direct feedback is truly gratifying,” said John Collins, Interim CEO of LivePerson. “We’re proud to be named a Leader across multiple G2 Grid reports — and believe this is yet another validation of our vision and execution helping the world’s top brands transform through AI-powered enterprise conversations.” 

"All of [LivePerson's] AI features have made our daily tasks easy, and the team behind this has made all these processes to automation super easy for us." - verified software review

“Rankings on G2 reports are based on data provided to us by real software buyers,” said Sara Rossio, Chief Product Officer at G2. “Potential buyers know they can trust these insights when researching and selecting software because they’re rooted in vetted, verified, and authentic reviews.”

Previous G2 awards: Badges for Intelligent Virtual Assistants, Conversational Marketing, and Bot Platform

Badges from LivePerson's 2023 Summer G2 awards in the summer reports for software companies

Earlier in 2023, LivePerson clinched the top spot in the G2 Enterprise Implementation Index for Intelligent Virtual Assistants with three badges for “Most Implementable,” “Easiest Setup,” and “Fastest Implementation.” The scores reflect an achievement based on real software users’ feedback, underscoring the pivotal role our customers play in shaping our Conversational AI offerings.

one of the G2 software reviews submitted for our 2023 best software awards: William states: ""Excellent. All the relevant information is always handy. The activity audit is shown in real time with no delays. Very easy and simple to use for everyone, from supervisors to agents."

But recognition of genuine customer satisfaction doesn’t stop there. Beyond Intelligent Virtual Assistants, LivePerson was named a “Leader” in two additional G2 reports: the Grid® Report for Conversational Marketing and the Grid® Report for Bot Platforms. Our powerful platform also won accolades for “Easiest Setup” and “Easiest Admin” within the Bot Platforms category.

We help brands from every industry meet customers where they are with the perfect balance of human agents, intelligent automations, Conversational AI — and now Generative AI — across voice and messaging in the world’s top communication channels. And we help power B2B growth with Conversational AI, engaging prospects and customers more effectively and winning more business.

One of the G2 timely reviews for software and services companies. Charlotte says, "The tools allows us to deliver the right CX for our business partners."

What makes LivePerson one of the best software companies?

For nearly three decades, LivePerson has been the preferred choice of daring digital innovators and customer experience (CX) pioneers. Our customers are more than just users of our platform; they are active partners in driving transformational change in how businesses communicate with their customers.

Each review and piece of feedback we receive on G2 serves as a valuable touchpoint that allows us to understand and enhance our services, while also helping others make smarter software decisions. It’s this ongoing dialogue with you that leads to recognition like this. 

Stay tuned for more exciting news as we continue to push boundaries, guided always by your feedback and experiences. Together, we make a great team!

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