Join our Chief Scientist, Joe Bradley, and Forrester to learn how generative AI can increase customer satisfaction

Register now

A customer engagement strategy template

Get the playbook for AI-powered customer engagement

You’ve recognized the need for AI in a successful customer engagement strategy; now it’s time to implement it effectively. We’ve got the comprehensive playbook you need, guiding you through the integration of AI from contact centers to people operations. Unlock the guide today and start your journey toward seamless, AI-powered customer engagement.

cover of the ai-powered customer engagement strategy template to help implement conversational ai

Embrace the paradigm shift in customer engagement strategies with LivePerson’s Conversational Cloud®

It’s not just about using new tech; it’s a transformation throughout the customer journey that requires a new way of thinking, collaborating, and integrating across your organization. Whether it’s automating routine inquiries, personalizing customer interactions, or enhancing employee collaboration, AI plays a pivotal role in transforming the way you connect and operate. Our playbook shows you how to use AI for engaging customers in natural, meaningful conversations while cutting costs, driving revenue, and creating a customer experience that keep them engaged and loyal.

Download now

In the playbook, you’ll find 5 steps to operationalize your plan

Laying the foundation

See how to prepare key department leaders to go conversational.

Building the dream team

Understand the ideal operating model to realize your new AI-powered customer engagement strategy.


Learn key performance indicators to watch, including what to consider when measuring chatbot success.

Focusing on human-first AI

Explore ways conversational AI can augment agents to increase customer satisfaction and employee satisfaction.

Scaling it all

Discover tools to support and grow your AI-powered customer engagement strategy.

Unlock our playbook and journey toward AI-powered customer engagement that’s anything but artificial

Download now