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Expert Guide

Conversation Design best practices for customer journeys

Learn how smart Conversation Design can help your brand deliver impactful conversational experiences.

woman messaging with business

Conversation Design, a vehicle for Conversational Commerce, is transforming the way organizations communicate with consumers. Conversational Commerce involves a messaging solution that helps businesses connect with consumers on platforms they already use – like SMS, Facebook Messenger, and WhatsApp – and, often, AI assistance in the form of chatbots. Read through LivePerson’s expert guide on how to design automated conversation flows for the best results.