Frost & Sullivan names LivePerson winner of Customer Value Leadership Award
Ahead of the pack for Conversational AI in financial services
LivePerson has been recognized with Frost & Sullivan’s 2018 Customer Value Leadership Award for Conversational AI in financial services. Companies were scored on multiple factors, from product value to customer experience – and everything in between. On all fronts, Frost & Sullivan rated LivePerson significantly ahead of the pack.
With a strong client base, its expertise in traditional web chat, and experience with banks and regulatory requirements, Frost & Sullivan feels that LivePerson’s Conversational AI platform has developed into a formidable product. A focus on automation and messaging has created a very customer-centric offering that adds clear value across consumer engagement and communication channels.
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