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Frost & Sullivan names LivePerson winner of Customer Value Leadership Award

LivePerson has been recognized with Frost & Sullivan’s 2018 Customer Value Leadership Award for conversational AI in financial services. Companies were scored on multiple factors, from product value to customer experience – and everything in between. On all fronts, Frost & Sullivan rated LivePerson significantly ahead of the pack.

“With a strong client base, its expertise in traditional web chat, and experience with banks and regulatory requirements, Frost & Sullivan feels that LivePerson’s conversational AI solutions have developed into a formidable product. A focus on automation and messaging has created a very customer-centric offering that adds clear value across consumer engagement and communication channels.”

Here are some additional reasons we were recognized:

Support for a wide variety of messaging options.
LivePerson allows brands to interact with customers through their preferred channel, whether SMS, Facebook Messenger, Apple Business Chat, WhatsApp, in-home AI voice assistants or others.

Contact center agents become bot managers.
With an AI-driven conversational engine and bot management tools, contact center agents are able to build and manage automated interactions to deliver high-impact conversational experiences.

An open, customizable platform.
Brands are able to maximize existing technology investments by integrating existing bots and Natural Language Understanding (NLU) as well as backend business systems.

Read the full report to gain more insight into how LivePerson’s conversational commerce solutions can be used in your business.