Report

Frost & Sullivan names LivePerson winner of Customer Value Leadership Award

Frost & Sullivan names LivePerson winner of Customer Value Leadership Award
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LivePerson has been recognized with Frost & Sullivan’s 2018 Customer Value Leadership Award for Conversational AI in financial services. Companies were scored on multiple factors, from product value to customer experience – and everything in between. On all fronts, Frost & Sullivan rated LivePerson significantly ahead of the pack.

With a strong client base, its expertise in traditional web chat, and experience with banks and regulatory requirements, Frost & Sullivan feels that LivePerson’s Conversational AI solutions have developed into a formidable product. A focus on automation and messaging has created a very customer-centric offering that adds clear value across consumer engagement and communication channels.

Here are some additional reasons we were recognized:

Support for a wide variety of messaging options

LivePerson allows brands to interact with customers through their preferred channel, whether SMS, Facebook Messenger, Apple Business Chat, WhatsApp, in-home AI voice assistants, or others.

Contact center agents become bot managers

With an AI-driven conversational engine and bot management tools, contact center agents are able to build and manage automated interactions to deliver high-impact conversational experiences.

An open, customizable platform

Brands are able to maximize existing technology investments by integrating existing bots and Natural Language Understanding (NLU) as well as back-end business systems.

Read the full report to gain more insight into how LivePerson’s Conversational Commerce solutions can be used in your business.