Report
Gartner Market Guide for Speech Analytics Platforms
We are proud to announce that LivePerson was named a Representative Vendor in the March 2023 Gartner Market Guide for Speech Analytics Platforms. We believe this is a powerful step forward in building omnichannel conversational intelligence. Download to learn how speech analytics tools can improve customer experience in service and support.
Explore speech analytics software capabilities and what’s needed to customize it
According to this report, “Companies continue to implement speech analytics for quality assurance purposes. However, the technology is increasingly applied to gather insights that support a robust service and support strategy to improve customer and employee experiences.”
LivePerson is a big believer in the power of a brand’s own customer interactions. A speech analytics solution helps you mine the data in your customer conversations and use it to better inform future customer experience moments. Use this Market Guide to understand how speech analytics platforms align with your future plans.
*Source: Gartner, Market Guide for Speech Analytics Platforms, Uma Challa, Brian Weber, Daniel O’Sullivan, 22 March 2023.
GARTNER is a registered trademark and service mark of Gartner Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation.Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.