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Gartner Market Guide for Speech Analytics Platforms

We are proud to announce that LivePerson was named a Representative Vendor in the March 2023 Gartner Market Guide for Speech Analytics Platforms. We believe this is a powerful step forward in building omnichannel conversational intelligence. Download to learn how speech analytics tools can improve customer experience in service and support.

Cover of the Gartner Market Guide for Speech Analytics Platform report, featuring LivePerson VoiceBase as one of the speech analytics solutions
illustration of a speech analytics tool using natural language processing to gain insights

Explore speech analytics software capabilities and what’s needed to customize it

According to this report, “Companies continue to implement speech analytics for quality assurance purposes. However, the technology is increasingly applied to gather insights that support a robust service and support strategy to improve customer and employee experiences.”

LivePerson is a big believer in the power of a brand’s own customer interactions. A speech analytics solution helps you mine the data in your customer conversations and use it to better inform future customer experience moments. Use this Market Guide to understand how speech analytics platforms align with your future plans.

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*Source: Gartner, Market Guide for Speech Analytics Platforms, Uma Challa, Brian Weber, Daniel O’Sullivan, 22 March 2023.

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