Common sense makes business sense: How conversational AI made banking better
Clients don’t want to connect on bank time; they want businesses to be available on their time — 24/7. Capitec saw the cents in that and pioneered the mindset shift to asynchronous messaging in South Africa.
Original Broadcast Date: December 12, 2023Watch now
The future of banking is here
Explore how Capitec used messaging as a roadmap to create an exceptional customer service experience, resulting in happier customer service teams and a healthier bottom line.
Meet the hosts
Conversational Banking Leader
Conversational AI Expert