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Live WebinarDriving OPEX savings and exceptional CX with Pepper, the Chipotle AI bot

Chipotle, a pioneer in the fast-casual dining industry, has embraced digital transformation and AI models to revolutionize customer conversations. Join us as we explore how the Chipotle AI bot, Pepper, drives growth, increases CSAT, and finds opportunities for significant OPEX savings by tagging and monitoring the conversation journey.

July 30, 2024 | 11:00 AM EST
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Discover how the AI agent helped Chipotle achieve…

70%

AI chatbot containment

79%

first contact resolution

13%

increase in CSAT

Chipotle’s recipe for success for the best AI chatbots

Uncover how Chipotle combined the perfect artificial intelligence ingredients to create a winning AI-powered digital strategy that boosted efficiency, customer satisfaction, and revenue.

Less friction, more conversation

Learn how Pepper helps answer questions and turn conversations into connected experiences that lead to customer satisfaction, increased frequency, and higher spend.

The importance of omnichannel

Explore how Chipotle harnesses the power of omnichannel to meet customer expectations and be where they are, leveraging Apple Messages for Business, in-app messaging, and other channels for effortless engagement.

Custom tags for operational insights

See how LivePerson’s custom “Pepper tags” provide Chipotle with valuable operational insights, helping combat problems like fraudulent refund claims.

Meet the speakers

Dhrumil Patel

Manager, Operations Analytics – Chipotle

Maia Capello

Product Marketing Manager – LivePerson

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Get to know the Chipotle AI bot and the keys to its success