Live WebinarDriving OPEX savings and exceptional CX with Pepper, the Chipotle AI bot
Chipotle, a pioneer in the fast-casual dining industry, has embraced digital transformation and AI models to revolutionize customer conversations. Join us as we explore how the Chipotle AI bot, Pepper, drives growth, increases CSAT, and finds opportunities for significant OPEX savings by tagging and monitoring the conversation journey.
July 30, 2024 | 11:00 AM EST
Save my spotDiscover how the AI agent helped Chipotle achieve…
70%
AI chatbot containment
79%
first contact resolution
13%
increase in CSAT
Chipotle’s recipe for success for the best AI chatbots
Uncover how Chipotle combined the perfect artificial intelligence ingredients to create a winning AI-powered digital strategy that boosted efficiency, customer satisfaction, and revenue.
Less friction, more conversation
Learn how Pepper helps answer questions and turn conversations into connected experiences that lead to customer satisfaction, increased frequency, and higher spend.
The importance of omnichannel
Explore how Chipotle harnesses the power of omnichannel to meet customer expectations and be where they are, leveraging Apple Messages for Business, in-app messaging, and other channels for effortless engagement.
Custom tags for operational insights
See how LivePerson’s custom “Pepper tags” provide Chipotle with valuable operational insights, helping combat problems like fraudulent refund claims.
Meet the speakers
Dhrumil Patel
Manager, Operations Analytics – Chipotle
Maia Capello
Product Marketing Manager – LivePerson
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