Join our launch party and BYO LLM 🤖! Learn how to transform agent and customer experiences.

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virtual product launchSpark: The future of connected customer conversations

Join us to ignite your digital transformation faster, for more efficient, personalized connected customer experiences. See how our latest innovations in conversation orchestration and voice-to-digital are what you need to be the agent of change in your organization. Change starts with a single…Spark.

May 23, 2024 | 13:00 (1:00 PM) AEST/BST/EST
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Spark logo for the virtual programming on creating Connected Customer relationships across the entire enterprise
Connect phase of Conversational Flywheel

Time to connect

It’s time to shift the conversation

A recent survey found that 85% of consumers want brands to create personalized connections with them. But when those businesses fail to recognize them or force them to repeat themselves or worse — deliver generic, automated answers — customers will take their business elsewhere. The fact is, connected channels deliver connected experiences. And this edition of Spark is all about making those connections better.

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What you’ll learn

Shift to a digital-first customer experience

Discover new, more efficient ways to engage customers, from effortlessly integrating your tech stack to intelligently orchestrating large language models (LLMs), bots, and agents across voice and messaging channels with our open platform, the Conversational Cloud®. Take a peek at just a few new capabilities you’ll learn more about:

BYO LLM + bots

Maximize investments with LivePerson as the connective tissue for your customer conversations. Connect any large language model to the Conversational Cloud and instantly set up bots from IBM Watson, Google Amazon Lex, and more with out-of-the-box connectors.

Purpose-built AI agents

Increase efficiency faster than ever with new AI agents. From routing customers to the right AI or human agent to simplifying how you gather customer information, it’s all possible in a matter of weeks.

Voice capture + management

Capture voice data faster and analyze it in our all-new voice dashboard for a truly unified view of the customer, enhanced with the new ability to manage voice conversations alongside messaging.

Agenda

Dive into the Connect phase of LivePerson’s Conversational Flywheel™ with a full slate of virtual programming on how to deliver the connected experiences and personalized interactions customers expect:

Join LivePerson CEO John Sabino, CMO Ruth Zive, and product leaders Joe Bradley and Linh Tran as we unveil our vision for the future of connected customer conversations.

Conversations aren’t just about customer care — they’re the most personal and proactive way to reach and engage consumers throughout their journey with your brand. Learn how to leverage the power of conversations — and your connected customer data — to drive personalization and revenue across channels, starting with your own website and mobile app.

Even in a digital-first world, there will always be a place for voice conversations. Hear how LivePerson is partnering with the industry’s leading CCaaS, UCaaS, and call center providers to deliver a best-of-breed omnichannel experience for your agents and customers. You’ll learn about our strategic partners and AI-powered voice solutions at every phase of the Conversational Flywheel.

CMO Ruth Zive at a Spark keynote, sharing her experiences with needing a connected customer experience

Who you’ll hear from

John Sabino

Chief Executive Officer – LivePerson

Joe Bradley

Joe Bradley

Chief Scientist and SVP of Data Science & ML – LivePerson

Ruth Zive headshot

Ruth Zive

Chief Marketing Officer – LivePerson

Nirali Amin

SVP, Global Solutions & Success -LivePerson

Linh Tran

VP, Product – LivePerson

Sean Pinegar

VP, Product Strategy & Innovation – LivePerson

Thanks for you interest! Keep an eye on your email inbox for confirmation details.

Register now for the future of connected customer conversations

See you on May 23! Come ready with questions, as LivePerson experts will be active in the Zoom chat.