On-demand Webinar

Conversational Intelligence: Measurable results via better listening

Join Opus Research, GoDaddy, and LivePerson as we discuss how to unify data across communication channels, uncovering the patterns and insights needed to take action.

Original Broadcast: December 6, 2022
illustration of sound waves bringing insights in conversational intelligence training

Connect the dots with holistic conversational intelligence

Brands understand that if they are not delivering great customer experiences (CX) across digital and voice channels, it is an existential threat. And data-driven brands understand that they can’t manage what they don’t measure. In order for organizations to be resilient, they must effectively manage this tango between digital and voice with holistic analytics across all types of conversations.

Whether they text or talk, businesses across multiple industries, from financial services to retail, streamed entertainment, and healthcare, have found ways to uncover conversational patterns and customer insights from every interaction and put it to use to improve business outcomes in measurable ways. Watch this recorded webinar to learn how to go from collecting pure data to understanding and acting on what you learn.

This conversational intelligence discussion uncovers…

The “why” behind the data

Examine real-world case studies and high-impact use cases for conversational intelligence

The “how” in what to do next

Explore tools that generate meaningful measurements of business outcomes, including how to spot previously undetected issues to glean insights.

New strategies to consider

Leverage analytics to determine automation and self-service opportunities.

Meet the speakers

Katie van Zyl

Senior Director – GoDaddy

Emily Nave headshot

Emily Nave

Director of Product, Conversational Intelligence – LivePerson

Dan Miller

Lead Analyst & Founder – Opus Research

Derek Top

Senior Analyst & Research Director – Opus Research