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ON-Demand Webinar

Going conversational: How The RealReal transformed CX with a messaging approach

Join The RealReal’s VP of Client Services, Holly Carroll, for a deep dive into how the luxury reseller boosted customer satisfaction to >90% while reducing operating costs by shifting conversations from voice to messaging. All in a matter of months.

Original Broadcast: September 12, 2023
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What you’ll gain: Your conversational roadmap with LivePerson

Discover how you can quickly drive success like the world’s largest luxury reseller, reaching over 90% in satisfaction and first contact resolution with a digital-first customer engagement strategy. Don’t miss this opportunity to unlock rapid success as we discuss the following:

The Conversational Flywheel™

Discover the framework TheRealReal uses to optimize their conversations, from understanding customer intents, to connecting channels, to empowering agents with the latest AI technology.

Getting started with automation & AI

Learn how to seamlessly integrate AI and automation strategies into your CX. Transform your agents into super agents with LivePerson’s platform, designed to help you effectively assist and connect with customers.

The RealReal’s journey with LivePerson

Discover how The RealReal saw unprecedented results after going conversational. Hear firsthand from Holly Carroll how this strategic partnership led to fast success and solutions tailored to their brand.

Meet the hosts

Holly Carroll

Vice President of Client Services, The RealReal

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Nirali Amin

Vice President of Global Enterprise Solutions, LivePerson

Miriam headshot

Miriam Libonati-Bitton

Product Expert, LivePerson

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