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live webinarDisrupting a competitive industry with digital-first customer service

TalkTalk is a disruptor in the telecom industry. Learn how their decision to move aggressively in their digital evolution has delivered efficiency and helped bridge the AI gap — increasing their NPS score +52 points.

Original broadcast date: January 30, 2024
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example of a telco's digital evolution systems, using a proactive message for installation

“Staying close to our customers is paramount.”

Bhavesh Panchal, Head of Channels & Digital Adoption, TalkTalk

Watch the recording to find out how they are doing just that

What you’ll learn about digital transformation

How TalkTalk shifted to a digital-first culture

Discover the strategies behind their impressive +21% call deflection and +36% shift to messaging.

Why Proactive Messaging is no longer a luxury

Hear how you can drive down call volume simply by meeting your customers before they reach you.

The role of generative AI

Learn why TalkTalk was one of the first brands to adopt generative AI and what that means for their business.

Meet the speakers

Bhavesh Panchal

Head of Channels & Digital Adoption


Maia Capello

Product Marketing Manager


Thanks for your interest! You can view the recorded webinar below.

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