Enterprise managed servicesAccelerate your conversational journey with LP 360
Meet LP 360, our enterprise managed services offering. We’ll build and manage your end-to-end conversation strategy — from contact center agents to automation to guaranteed outcomes.
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Your fast track to customer experience transformation
From inventing web chat to powering billions of customer interactions for the world’s biggest brands, we’ve been connecting enterprises and customers through conversations for almost three decades. Let us apply our customer engagement expertise to your business by delivering the people, platform, and performance you need to contain costs and drive growth:
People
Leave it to the conversation experts
Based on your budget and business goals, we’ll build — and manage — a dedicated team of conversation designers, AI specialists, data analysts, and even front-line contact center agents so you can focus on outcomes, not operations.
Platform
AI-powered contact-center-as-a-service (CCaaS) — with the emphasis on service
Our award-winning Conversational Cloud® platform is at your service. We’ll leverage all our latest generative AI, messaging, and conversational intelligence tools to drive results.
Performance
Guaranteed outcomes, not AI hype
With our simplified pricing model, we’ll deliver outcomes across OpEx, customer satisfaction, and automation rate to shift your contact center to digital and transform your customer experience — and your business.
The quickest route to business outcomes
Dramatically accelerate your time to value with our unique turnkey contact center as a service. LP 360 will take you from kick-off to launch in under a month — with outcomes measured in weeks.
Proven strategies tailored to your business
Every brand is different but we have a few go-to CCaaS managed services playbooks that we’ll tailor to your unique business challenges and objectives.
Conversation shifting
Everyone hates waiting on hold but customers are calling more than ever. We’ll turn your dreaded interactive voice response (IVR) into your best asset by routing expensive phone calls to the digital messaging channels your customers and agents prefer. Cost savings guaranteed.
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Automation-as-a-service
Transform your contact center into a digital powerhouse by putting the LivePerson Conversational Flywheel into hyperspeed. We’ll identify opportunities to fully automate your voice and messaging conversations — putting our proprietary AI and automation tools to work for your business.
The 360 contact center
Some customer conversations still need a human touch. We’ll hire and manage an expert pool of frontline agents with years of customer service and sales experience across channels and industries.
Your digital contact center of excellence
We’ll assemble a specialized team of LivePerson conversation experts and global partners dedicated to delivering the customer interaction outcomes you need.
“The one thing that’s different about this technology is that you can get all the support from the LivePerson team. I utilize the LP 360 program, Conversational Designers, and Architects. So it’s a very low-level effort from our IT team which is really the chef’s kiss on all of this.”
“The LP 360 program is great because it has been pivotal in elevating our customer satisfaction and allowed us to expand into new and innovative product lines without the worry of handling customer service constraints.”
Read their storyCase study
Reducing OpEx with an automation-first approach
A top 3 North American Telco wanted to drive digital adoption at an aggressive pace while reducing their operating expenses. With LP 360’s AI managed services, they were able to achieve:
Successful go-to-market with 4 solutions on 4 messaging channels over 5 months
30% reduction in OpEx
45% chatbot containment rate
33 NPS score increase over 9 months
Millions of messaging conversations per year supported by 650 expert agents
Jumpstart your conversational AI transformation
Ready to transform your customer experience with an outcomes-driven approach? Talk to our team about how LP 360 can put conversations to work for your business.
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