Turn phone calls into messaging conversations with Call-to-Message

Instead of missing calls or making your consumers wait on hold, give them the option to initiate a messaging conversation when they call you. This makes consumers happier, increases your sales and reduces costs.

Get Started

Always give consumers the option to communicate in their channel of choice

Call-to-Message gives consumers the capability to instantly switch from a phone call to a text messaging conversation by selecting an option in your IVR or automated attendant. Messaging is already the preferred method of communication for consumers in their personal lives, now they can have that same option for communicating with your business. Messaging means consumers won’t have to wait on hold to get answers to questions, schedule appointments or make transactions.

The business benefits of messaging are incredible

Increase sales

Minimize the amount of missed interactions with a potential customer and start the relationship off on the right foot by using their preferred method of communication — text messaging. 98% of text messages are read within the first 2 minutes of receipt, and 50% of US consumers receiving branded SMS texts go on to make direct purchases.

Maximize productivity & reduce costs

One employee can only handle one phone call at a time, messaging offers far greater concurrency. Layer on AI-powered chatbots to handle inquiries like scheduling appointments and answering FAQs to further increase productivity and ultimately reduce operational costs.

Improve CSAT

Consumers overwhelmingly prefer messaging to phone calls when starting a conversation with a business — in fact 8 out of 10 consumers select messaging when presented with both side-by-side. By giving consumers the option to get off hold and message instead, businesses see dramatic increases in customer satisfaction, with many peaking as high as 95% CSAT.

4 easy steps to get started with Call-to-Message

01

We’ll set up your SMS number

02

You’ll provide 3 recordings or opt to use our default ones

03

We’ll configure the Call-to-Message app for your SMS number

04

You’ll adjust your automated attendant / IVR greeting