From browse to bot to buy: 5,000+ shoppers share their customer engagement preferences

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Mike Tague

October 29, 2021


2.5 minutes

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Let’s face it, shopping habits have changed. But have you considered how far you can go to simplify and streamline your consumers’ journey? 

LivePerson commissioned research from PureSpectrum, surveying 5,172 consumers from around the world about their customer engagement preferences when interacting with businesses. From product research to purchase and after-sales customer care, people are ready to engage with AI-powered messaging. In fact, 83% of consumers worldwide would browse or buy products in messaging conversations. 

Take a look at the stats in the infographic below, or download the full report.
Infographic visual where consumers say they're ready for brands to put the commerce in conversational commerce.

<blog-content-button>Download the full report<blog-content-button>