Enhance your Conversational commerce platformDeliver personalized, AI-powered shopping experiences at scale
Unlock the full potential of conversational commerce — driving higher revenue, reduced abandonment, and seamless shopping experiences with LivePerson solutions. Convert more shoppers into buyers with personalized conversations that happen in the moment, across every digital touchpoint.
Get a demoProven business outcomes you can expect
2-3x
sales conversion uplift
15-15%
lower abandon cart rate
>AOV
with real-time upsell / cross-sell flows
20%
increased CSAT
Connected experiences built for high-impact, low-friction commerce
Today’s digital commerce solutions are filled with friction. With 85% of carts left behind and 70% of consumers frustrated by IVRs, the cost of inaction is steep. Conversational commerce with LivePerson replaces clunky UIs and long waits with personalized experiences inside the channels they use every day — like SMS, WhatsApp, Apple Messages for Business, and web messaging.
One unified shopping experience – Customers get what they need without ever leaving the conversation, from product discovery to transactions and post-sale support.
One unified platform to manage it – LivePerson powers these frictionless customer interactions by combining messaging, voice, AI agents, and human experts for a streamlined shopping process.
Real-world conversational commerce results
Luxury retailer
Scaled luxury with LivePerson’s AI handling routine customer inquiries so agents focused on VIP experiences.
+120% revenue | 84% WhatsApp bot containment
Mass media & telecommunications company
Combined AI chatbots and expert agents across WhatsApp and web messaging for always-on sales support.
42% lift in conversions | 30% lower acquisition costs | 20%+ incremental sales
National retailer
LivePerson and IBM Watson partnered to deliver a seamlessly orchestrated conversational commerce experience.
39% increase in leads in 4 months | 30% increase in agent productivity
LATAM retailer
Deployed WhatsApp ordering from conversational ads on Facebook, QR codes, and radio ads (with short code).
3X lift in orders in 2 months | 1.6x increase in ROAS vs. ads driving to web | 1.5x average # of orders /person /month
How LivePerson helps you reimagine commerce through conversations
Be present 24/7 across voice and digital marketing channels (like WhatsApp) to capture demand as it happens, reduce drop-off rates, and increase revenue. Make it effortless for consumers to engage with multiple channels and the ability to switch from a voice call to a messaging conversation
Elevate customer experiences across your digital marketing channels with an end-to-end platform that minimizes cart abandonment. From ad click to discounts, check-out, and follow-up, it can all happen in one conversation. Secure, channel-agnostic payment capabilities even eliminates the need to switch channels for payment.
Deploy AI agents to handle high volumes of digital commerce-related inquiries across every channel — from product discovery to payments — while escalating seamlessly to human agents when needed. LivePerson integrates with your tech stack, from Shopify to CRMs, enabling businesses to automate these personalized customer experiences.
Skip the landing page. Use click-to-message ads, proactive web banners, or behavioral targeting to launch conversations via web chat, SMS, WhatsApp, Instagram, and more. Ads that open messaging conversations outperform traditional display ads in both CTR and CX, and you can see a return on ad spend increase of 20-40%.
Match messaging flows to each customer journey stage — from early research to re-engagement — using behavioral signals, cart value, geolocation, or returning visitor status.
Encourage repeat business with intent-driven targeting and Proactive Messaging for product recommendations, restock reminders, and cart recovery nudges. Respond to any consumer questions these messages trigger, guiding purchase decisions within the same conversation.
Products that elevate customer engagement and conversions
Conversational AI platform
Enhance your conversational commerce platform with AI-powered connected experiences
LivePerson’s conversational AI platform helps deliver truly authentic, connected customer interactions at scale through intelligent orchestration. With enterprise-grade compliance (HIPAA, SOC 2, GDPR, and PCI-DSS), LivePerson is trusted by the world’s biggest brands to manage billions of conversations. Engage across the entire customer journey with seamlessly coordinated AI agents, human experts, and custom automations.
Voice to digital solutions
Modernize customer experiences with voice and digital
Deliver a best-in-class customer experience with LivePerson and the voice vendor of your choice. Seamlessly integrate and digitize voice at every stage of your conversational customer journey for a truly unified experience.
CONVERSATIONAL INTELLIGENCE
Understand your conversations
Drive improved customer engagement and agent performance with the conversational data and actionable insights critical to optimize interactions across every communication channel.
Conversational commerce examples for every industry
Retail / eCommerce
Handle orders, sales questions, and recover carts across messaging channels customer prefer.
Discover retail
Travel / Hospitality
Manage bookings, modify reservations, and deliver concierge-level payment support via seamless conversations.
Discover travel/hospitality
Automotive
Guide car shoppers through the buying process with model details, inventory availability, trade-in values, and test drives — all in one conversation.
Discover automotive
Financial Services
Collect leads, open new accounts, and increase credit limits with secure, personalized AI.
Discover financial services
Healthcare
Check eligibility, answer plan questions, and reduce call volume while improving patient experiences.
Discover healthcareConversational commerce success stories from brands like yours
“We’ve set out to be more mobile, more personal, and intentional in how our customers connect with us. And the result is that customers convert at a higher rate, and are happiest with their experience in the mobile channel.”
“We are able to analyze real-time, verbatim feedback, which is something I personally do every single morning to understand our customers’ wants and pain points.”
Read their story
“The prospective students that come to our website are in different consideration phases. So when they first decide to interact with OUA, there is a need for a conversational and personalized experience.”
Read their story
