LivePerson for Conversational commerce

Connect one-on-one with consumers at the scale of billions

Foster meaningful connections through Curiously Human™ digital conversations that increase revenue and customer loyalty without taxing resources.

how a conversational commerce platform can help throughout the buyer journey

Transform the buyer journey with digital commerce conversations that truly feel human

Unlock incremental revenue through personalized experiences powered by Conversational AI.

Set your brand apart by helping consumers proactively discover your products, get answers, and make purchases in the messaging channels they use every day. These messaging conversations can be unified across social, voice, and email — across the entire customer journey.

26%

lower abandon cart rate

10x

increase in sales conversions

20%

increase in customer satisfaction

2.5x

increased ad conversion rate

How our Conversational Commerce platform benefits your customers

Keep consumers in their channel of choice to boost conversion rates using QR codes, Conversational ads on Facebook, Instagram, and more.

Give consumers the option to start a conversation from your website, allowing them to get answers before buying, and allowing you to capture critical first-party data.

Make it easy for consumers to switch from a voice call to a messaging conversation on SMS, WhatsApp, or directly in your mobile app.

Minimize abandon cart behaviors by eliminating the need to switch channels for payment. Secure, channel-agnostic payment capabilities create a consistent experience across web and messaging.

Build digital commerce chatbot flows in our Conversational Commerce platform for your most common topics, from cost and availability to product FAQs and checkout. These bots evolve based on input directly from consumers’ needs, helping foster trust and drive revenue at the same time.

conversational commerce platform enables woman to purchase on her phone

man uses conversational commerce platform to help a shopper chatting on computer

conversational commerce platform lets man switch from voice call to messaging

Top brands trust LivePerson for Conversational Commerce

Products that improve customer connections — and conversions

Conversational Cloud

An AI platform that identifies customer intent to drive engagement

Start delivering truly authentic intent-driven conversations, at scale. Meet new customers where they are, all from one powerful Conversational Commerce platform.

Discover Conversational Cloud

Voice Solutions

Modernize your customer experience with voice and digital

Create unified, personalized consumer engagement experiences driven by superior Conversational Analytics and advanced customer experience integration from industry-leading speech recognition and Conversational AI.

Learn about Voice Solutions

Bella Health™

Help employees and customers feel secure about your health protocols

Ensuring peace of mind as employees return to physical spaces is paramount to employee productivity and confidence. BELLA Health™ has a complete program of current and verified COVID testing, health checks, and vaccination reporting to help do just that.

Visit BELLA Health

Success services

Get the best possible results with help from the experts

Our fully managed Conversational Commerce solution makes it possible to operationalize and scale revenue-driving digital experiences, achieving the fastest time to value without stressing resources.

Transform with Gainshare

Commerce solutions for every industry

Retail / eCommerce

Increase conversion rates and customer satisfaction with personalized digital experiences driven by Conversational AI for retail.

Discover retail

Travel / Hospitality

Automate digital commerce to help travelers convert, upgrade, and add on, wherever they research travel, hospitality, and entertainment.

Discover travel/hospitality

Automotive

Make shopping simple by connecting with your customers in the messaging channels they prefer, throughout their journey.

Discover automotive

Financial Services

Transform customer experience in financial services with automated Conversational Commerce that feels human and personalized.

Discover financial services

Telecom

Build better customer relationships with memorable, one-to-one experiences that make it easy to purchase and upgrade.

Discover telecom

Healthcare

Reduce call volumes, offer consumers quick access to services, and modernize the way you market and handle care.

Discover health

Curiously Human experiences, built by curious humans

Learn how hundreds of in-store associates and a customer-care-focused digital channel transformed into a fully conversational bridal experience.

Read the David’s Bridal story

Why LivePerson

Curiously Human™ AI

Data that counts

Values that matter

Curiously Human™ AI

IQ plus EQ, nice to meet you

We power close to a billion conversational interactions a month, helping organizations drive engagements that feel Curiously Human™, not cold and robotic. Our conversational interactions offer a personalized service at scale, all through the power of AI built with intent-discovery.

Learn more about Curiously Human

Data that counts

Data is the fuel for our AI engine

We are the only AI engine built from the ground up for conversational engagements across ecosystems, and we have massive scale. We process over 34 billion API calls per month and can interact with other systems to ingest data from many sources. What’s more, our AI is more accurate than competitors with the ability to self-learn and self-heal.

Explore how our data drives immediate outcomes

Values that matter

Dream big. Help others. Pursue expertise. Own it.

Our four values guide our continued, holistic growth as individuals, as teams, and as a global organization with over 1,700 employees through 25 years of building community one intention at a time.

Discover more about our values

happy woman using ai chatbots to answer a question

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