Conversational commerceConnect one-on-one and convert at the scale of billions
Foster meaningful connections throughout the sales funnel with AI-powered digital conversations that lead to increased revenue and customer loyalty, without taxing resources.
TRUSTED BY THOUSANDS OF BRANDS WORLDWIDE
Discover how the right customer engagement strategy can become a conversational commerce tool, lifting sales and reducing operating expenses
Open guideConversational marketing and sales tactics bring real results
26%
lower abandon cart rate
10x
increase in sales conversions
20%
increase in customer satisfaction
2.5x
increased ad conversion rate
Transform the sales process with digital commerce conversations that truly feel human
Unlock incremental revenue through personalized online shopping experiences powered by conversational AI.
LivePerson’s industry-leading NLU and messaging tools can help develop and enhance a conversational commerce strategy, setting your brand apart by allowing consumers to proactively discover products, get answers, and make purchases in the messaging channels they use every day. These conversations can be unified across social, voice, email, and messaging platforms — across the entire customer journey.
How to use LivePerson as your conversational commerce platform
Keep consumers in their channel of choice to boost conversion rates using QR codes, conversational ads on Facebook, Instagram, and more.
Give potential customers the option to start a conversation from your website, allowing them to get answers before buying, and allowing you to capture critical first-party data.
Make it effortless for consumers to switch from a voice call to a messaging conversation on SMS, WhatsApp, or directly in your mobile app with IVR deflection.
Minimize abandon cart behaviors by eliminating the need to switch channels for payment. Secure, channel-agnostic payment capabilities create a consistent experience across web and messaging.
Encourage repeat business with targeted, Proactive Messaging that starts actual conversations about new products, services, or offers. Your team can respond to any consumer questions these messages trigger, guiding that purchase decision within the same conversation.
Build digital commerce AI chatbot flows in our conversational commerce platform for your most common topics, from cost and availability to product FAQs and checkout. These bots evolve based on input directly from consumers’ needs, helping foster trust and drive revenue at the same time.
Products that improve customer connections — and conversions
Conversational Cloud®
An AI platform that identifies customer intent to drive engagement
Start delivering truly authentic intent-driven conversations, at scale. Meet new customers where they are, all from one powerful conversational commerce platform.
Voice to digital solutions
Modernize your customer experience with voice and digital
Seamlessly integrate and digitize voice at every stage of your conversational customer journey for a truly omnichannel experience.
CONVERSATIONAL INTELLIGENCE
Understand your conversations
Drive improved customer engagement and agent performance with the data and actionable insights critical to optimize conversations.
Conversational commerce solutions for every industry
Retail / eCommerce
Increase conversion rates and customer satisfaction with personalized digital experiences driven by conversational AI for retail.
Discover retail
Travel / Hospitality
Automate digital commerce to help travelers convert, upgrade, and add on, wherever they research travel, hospitality, and entertainment.
Discover travel/hospitality
Automotive
Make shopping simple by connecting with your customers in the messaging channels they prefer, throughout their journey.
Discover automotive
Financial Services
Transform customer experience in financial services with automated conversational commerce that feels human and personalized.
Discover financial services
Telecom
Build better customer relationships with memorable, one-to-one experiences that make it easy to purchase and upgrade.
Discover telecom
Healthcare
Reduce call volumes, offer consumers quick access to services, and modernize the way you market and handle care.
Discover healthSuccess stories from brand leaders
Learn how hundreds of in-store associates and a customer-care-focused digital channel transformed into a fully conversational bridal experience.
Read the David’s Bridal story
