LIVEPERSON FOR CUSTOMER SERVICE
Deliver one-to-one support at the scale of billions
Create truly personalized customer support interactions by understanding your customers’ intent. Customer service automation unlocks the power of meaningful, personalized support, at scale.
Automate customer support inquiries across channels, reducing operational costs
Deploy the perfect balance of human agents and customer service chatbots to unify customer care operations. Agents can manage and respond to emails, voice, social media, and messaging within one streamlined platform.
86%
of customers want personalization
78 %
of customers would securely message
63%
of customers feel messaging creates personal connections
74%
of customers prefer messaging to calling
Reimagine customer care with Conversational AI
Top brands trust LivePerson for customer care
Products that improve customer connections — and conversions
CONVERSATIONAL CLOUD
An AI platform that identifies customer intent to drive engagement
Start delivering truly authentic intent-driven conversations, at scale. Meet new customers where they are, all from one powerful Conversational AI platform.
VOICE SOLUTIONS
Modernize your customer experience with voice and digital
Create unified, personalized consumer engagement experiences driven by superior Conversational Analytics and advanced customer experience integration from industry-leading speech recognition and Conversational AI.
SUCCESS SERVICES
Deliver richer customer service with help from the experts
Our fully managed contact center solution transforms your Conversational Commerce and Care solutions with quick time-to-value through operationalizing personalized customer service at scale.
Bella Health™
Help employees and customers feel secure about your health protocols
Ensuring peace of mind as employees return to physical spaces is paramount to employee productivity and confidence. BELLA Health™ has a complete program of current and verified COVID-19 testing, health checks, and vaccination reporting to help do just that.
Care solutions for every industry
Telco
Automate customer conversations and get them the help they need all while bypassing the line and eliminating long wait times.
Discover telco
Financial services
Transform customer experience for financial services with automated customer support conversations that truly feel human and personalized.
Discover financial services
Retail
Increase customer satisfaction with personalized digital experiences driven by conversational AI for retail
Discover retail
Travel/Hospitality
Build better customer relationships with memorable, one-to-one experiences across travel, hospitality, and entertainment companies.
Discover travel
Healthcare
Reduce call volumes, offer consumer quick access to services, and modernize the way you handle care.
Discover healthcare
Automotive
Improve RO processing, deliver higher quality service experiences, and increase customer loyalty.
Discover automotiveCuriously Human™ experiences, built by curious humans
“Digitization and technology innovation play an increasingly big part in the banking sector — we realise the need for meaningful human interaction.”
Read buddybank’s storyWhy LivePerson
Curiously Human™ AI
Data that counts
Values that matter
Curiously Human™ AI
IQ plus EQ, nice to meet you
We power close to a billion conversational interactions a month, helping organizations drive engagements that feel Curiously Human™, not cold and robotic. Our conversational interactions offer a personalized service at scale, all through the power of AI built with intent-discovery.
Learn more about Curiously HumanData that counts
Data is the fuel for our AI engine
We are the only AI engine built from the ground up for conversational engagements across ecosystems and we have massive scale. We process over 34 billion API calls per month and can interact with other systems to ingest data from many sources. What’s more, our AI is more accurate than competitors with the ability to self-learn and self-heal.
Explore how our data drives immediate outcomesValues that matter
Dream big. Help others. Pursue expertise. Own it.
Our four values guide our continued, holistic growth as individuals, as teams, and as a global organization with over 1,700 employees through 25 years of building community one intention at a time.
Discover more about our values
