Conversational CUSTOMER SERVICEDeliver one-to-one conversational support at the scale of billions
Create truly personalized customer support interactions by understanding your customers’ intent. LivePerson’s conversational AI solutions unlock the power of meaningful, personalized support, at scale.
TRUSTED BY THOUSANDS OF BRANDS WORLDWIDE
Provide the conversational customer engagement people want
86%
of customers want personalization
78 %
of customers would securely message
63%
of customers feel messaging creates personal connections
74%
of customers prefer messaging to calling
Automate interactions across channels, reducing operational costs
Exceptional customer engagement is a breeze when you combine human agents, intelligent automations, and conversational AI. Discover all of that — plus the perfect balance between business efficiency and the exceptional, authentic service customers expect — with the Conversational Cloud®. Our AI-powered customer service chatbot solutions work together with your experts, handling routine tasks and connecting customers to the right agent for more personalized support as needed.
The result? Increased CSAT and a 50% reduction in both agent attrition and time spent per interaction.
How LivePerson helps you reimagine customer care
Implement conversational support with minimal ramp time. LivePerson gives agents a conversational toolbox that empowers them to deliver unified, efficient engagement across every outreach point. From proactive appointment and payment reminder capabilities to agent (and customer service chatbot) responses to customer queries, you only need one platform for it all.
Your team can manage and respond to emails, voice, social media, and messaging, all within a leading AI platform: the Conversational Cloud.
Make it easy for consumers to choose the contact methods they most prefer, like the option to message instead of wait on hold when they call.
Easily identify which conversations to automate for quick customer service chatbot responses. We can even help you pinpoint which questions tend to lead to poor experiences, so you know where to fine-tune.
Products that will change the way you provide customer engagement for care — and conversions
CONVERSATIONAL CLOUD
An AI platform that identifies customer intent to drive engagement
Start delivering truly authentic intent-driven conversations, at scale. Meet new customers where they are, all from one powerful conversational AI platform.
VOICE to Digital solutions
Modernize your customer experience with voice and digital
Seamlessly integrate and digitize voice at every stage of your conversational customer journey for a truly omnichannel experience.
CONVERSATIONAL INTELLIGENCE
Understand your conversations
Drive improved customer engagement and agent performance with the data and actionable insights critical to optimize conversations.
Conversational customer service solutions for every industry
Telco
Automate customer conversations and get them the help they need all while bypassing the line and eliminating long wait times.
Discover telco
Financial services
Transform customer experience for financial services with automated customer support conversations that truly feel human and personalized.
Discover financial services
Retail
Increase customer satisfaction with personalized digital experiences driven by conversational AI for retail.
Discover retail
Travel/Hospitality
Build better customer relationships with memorable, one-to-one experiences across travel, hospitality, and entertainment companies.
Discover travel
Healthcare
Reduce call volumes, offer consumer quick access to services, and modernize the way you handle care.
Discover healthcare
Automotive
Improve aftercare, deliver higher quality service experiences, and increase customer loyalty.
Discover automotiveSuccess stories from leaders like you
“As a High Service Distributor, it is critical that our customers receive the same high-quality interaction experience on our messaging platform as they would in any other customer interface. LivePerson’s platform and their incredible support team have ensured that Mouser is able to exceed our customers’ expectations.”
Read their story
“We want our customers to feel like we’re there for them whenever they need us. LivePerson makes it possible to deliver on this.”
Read their story
“Digitization and technology innovation play an increasingly big part in the banking sector — we realise the need for meaningful human interaction.”
Read buddybank’s story
