Conversational CUSTOMER SERVICE

Deliver one-to-one conversational support at the scale of billions

Create truly personalized customer support interactions by understanding your customers’ intent. LivePerson’s Conversational AI solutions unlock the power of meaningful, personalized support, at scale.

TRUSTED BY THOUSANDS OF BRANDS WORLDWIDE
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Provide the conversational customer engagement people want

86%

of customers want personalization

78 %

of customers would securely message

63%

of customers feel messaging creates personal connections

74%

of customers prefer messaging to calling

Automate conversational customer support flywheel

Automate interactions across channels, reducing operational costs

Exceptional customer engagement is a breeze when you combine human agents, intelligent automations, and Curiously Human™ Conversational AI. Discover all of that — plus the perfect balance between business efficiency and the exceptional, authentic service customers expect — with the Conversational Cloud®. Our AI-powered customer service chatbot solutions work together with your experts, handling routine tasks and connecting customers to the right agent for more personalized support as needed.

The result? Increased CSAT and a 50% reduction in both agent attrition and time spent per interaction.

How LivePerson helps you reimagine customer care

Implement conversational support with minimal ramp time. LivePerson gives agents a conversational toolbox that empowers them to deliver unified, efficient engagement across every outreach point. From proactive appointment and payment reminder capabilities to agent (and customer service chatbot) responses to customer queries, you only need one platform for it all.

Your team can manage and respond to emails, voice, social media, and messaging, all within a leading AI platform: the Conversational Cloud.

Make it easy for consumers to choose the contact methods they most prefer, like the option to message instead of wait on hold when they call.

Easily identify which conversations to automate for quick customer service chatbot responses. We can even help you pinpoint which questions tend to lead to poor experiences, so you know where to fine-tune.

omnichannel customer experience

Products that will change the way you provide customer engagement for care — and conversions

Conversational Cloud

CONVERSATIONAL CLOUD

An AI platform that identifies customer intent to drive engagement

Start delivering truly authentic intent-driven conversations, at scale. Meet new customers where they are, all from one powerful Conversational AI platform.

Discover Conversational Cloud
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VOICE SOLUTIONS

Modernize your customer experience with voice and digital

Create unified, personalized consumer engagement experiences driven by superior Conversational Analytics and advanced customer experience integration from industry-leading speech recognition and Conversational AI.

Learn about Voice Solutions
Success Services

SUCCESS SERVICES

Deliver richer customer service with help from the experts

Our fully managed contact center solution transforms your Conversational Commerce and Care solutions with quick time-to-value through operationalizing personalized customer service at scale.

Transform with Gainshare

Conversational customer service solutions for every industry

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Telco

Automate customer conversations and get them the help they need all while bypassing the line and eliminating long wait times.

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Financial services

Transform customer experience for financial services with automated customer support conversations that truly feel human and personalized.

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Retail

Increase customer satisfaction with personalized digital experiences driven by Conversational AI for retail.

Discover retail
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Travel/Hospitality

Build better customer relationships with memorable, one-to-one experiences across travel, hospitality, and entertainment companies.

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Healthcare

Reduce call volumes, offer consumer quick access to services, and modernize the way you handle care.

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Automotive

Improve RO processing, deliver higher quality service experiences, and increase customer loyalty.

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Curiously Human experiences, built by curious humans

Why LivePerson

Curiously Human AI

Data that counts

Values that matter

Curiously Human AI

IQ plus EQ, nice to meet you

We power close to a billion conversational interactions a month, helping organizations drive engagements that feel Curiously Human™, not cold and robotic. Our conversational interactions offer a personalized service at scale, all through the power of AI built with intent-discovery.

Learn more about Curiously Human
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