LIVEPERSON FOR CUSTOMER SERVICE

Deliver one-to-one support at the scale of billions

Create truly personalized customer support interactions by understanding your customers’ intent. Customer service automation unlocks the power of meaningful, personalized support, at scale.

Automate customer support flywheel

Automate customer support inquiries across channels, reducing operational costs

Deploy the perfect balance of human agents and customer service chatbots to unify customer care operations. Agents can manage and respond to emails, voice, social media, and messaging within one streamlined platform.

86%

of customers want personalization

78 %

of customers would securely message

63%

of customers feel messaging creates personal connections

74%

of customers prefer messaging to calling

Reimagine customer care with Conversational AI

Balance business efficiency and exceptional customer service with the Conversational Cloud. Our AI-powered customer service chatbot solutions work together with your human experts to generate leads, drive sales, and build loyalty in a natural way.

Make it easy for consumers to choose the contact methods they most prefer, like the option to message instead of wait on hold when they call.

Easily identify which conversations to automate for quick customer service chatbot responses. We can even help you pinpoint which questions tend to lead to poor experiences, so you know where to fine-tune.
omnichannel customer experience

Top brands trust LivePerson for customer care

Bupa logoRBS logo smallbuddybank logo small

Products that improve customer connections — and conversions

Conversational Cloud

CONVERSATIONAL CLOUD

An AI platform that identifies customer intent to drive engagement

Start delivering truly authentic intent-driven conversations, at scale. Meet new customers where they are, all from one powerful Conversational AI platform.

Discover Conversational Cloud
Voice AI solutions blue

VOICE SOLUTIONS

Modernize your customer experience with voice and digital

Create unified, personalized consumer engagement experiences driven by superior Conversational Analytics and advanced customer experience integration from industry-leading speech recognition and Conversational AI.

Learn about Voice Solutions
Success Services

SUCCESS SERVICES

Deliver richer customer service with help from the experts

Our fully managed contact center solution transforms your Conversational Commerce and Care solutions with quick time-to-value through operationalizing personalized customer service at scale.

Transform with Gainshare
BELLA Health corporate COVID testing program

Bella Health™

Help employees and customers feel secure about your health protocols

Ensuring peace of mind as employees return to physical spaces is paramount to employee productivity and confidence. BELLA Health™ has a complete program of current and verified COVID-19 testing, health checks, and vaccination reporting to help do just that.

Visit BELLA Health

Care solutions for every industry

ringing telephone

Telco

Automate customer conversations and get them the help they need all while bypassing the line and eliminating long wait times.

Discover telco
bags of money

Financial services

Transform customer experience for financial services with automated customer support conversations that truly feel human and personalized.

Discover financial services
retail shopping cart

Retail

Increase customer satisfaction with personalized digital experiences driven by conversational AI for retail

Discover retail
outline of airplane

Travel/Hospitality

Build better customer relationships with memorable, one-to-one experiences across travel, hospitality, and entertainment companies.

Discover travel
hand holding outline of Red Cross

Healthcare

Reduce call volumes, offer consumer quick access to services, and modernize the way you handle care.

Discover healthcare
front outline of car

Automotive

Improve RO processing, deliver higher quality service experiences, and increase customer loyalty.

Discover automotive

Curiously Human™ experiences, built by curious humans

Why LivePerson

Curiously Human™ AI

Data that counts

Values that matter

Curiously Human™ AI

IQ plus EQ, nice to meet you

We power close to a billion conversational interactions a month, helping organizations drive engagements that feel Curiously Human™, not cold and robotic. Our conversational interactions offer a personalized service at scale, all through the power of AI built with intent-discovery.

Learn more about Curiously Human
Curiously Human gradient