Conversational Care cuts costs in half and increases CSAT by 20%
Conversational AI and messaging work better than voice for consumers, agents, and your bottom line.
Connect with consumers where they already are
Give consumers quick fingertip access to your business on the messaging channels they already use every day, maintaining high customer satisfaction, brand loyalty, and lifetime value.
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Convert inbound calls to messaging conversations
Instead of missing calls or making consumers wait on hold, give them the option to “press 1 to start messaging us.” 8 out of 10 people prefer messaging to phone calls — cut your expensive call volume in half in 100 days.
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Increase email efficiency
Unify customer care operations so agents can manage and respond to all emails and messaging (SMS, WhatsApp, Facebook Messenger, etc.) within the Conversational Cloud, instead of maintaining and toggling to a separate platform.
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Reduce call volume with Chat Suggest from Apple Business Chat
Intercept calls before they ever reach the IVR. When calls are placed from an iPhone to a phone number configured for Chat Suggest, a message pops up offering the caller the option to message instead. Chat Suggest gives businesses a way to seamlessly shift consumers directly into messaging, using the apps natively installed on every iOS device.
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Prioritize high-value social media conversations
Agents can prioritize interactions based on a consumer’s social footprint and invite them to engage with your brand in a private message outside the public arena — creating thoughtful and personalized Conversational Care.
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Scale messaging interactions with Conversational AI
Automate consumer interactions on the most popular messaging channels without hiring an army of agents. We will help you understand the most popular consumer intents and how well you’re fulfilling them, so you can build AI-powered chatbots that work together with your human experts to generate leads, drive sales, and build loyalty.
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Conversational solutions for your industry
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Measure and improve your conversations
Our AI engine tracks every consumer inquiry and delivers actionable data to make fast optimizations.
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Guide your transformation
Check out the expert guide to see how Conversational Care has created a new level of excellence.
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Manage everything in one place
Oversee agents, AI-powered chatbots, and all of your conversations in a powerful, unified workspace.
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