Our intuitive point-and-click interface makes it easy to build bots and automate conversations.
Even nontechnical staff can build and optimize AI-powered chatbots. Conversation Builder offers a point-and-click interface with a guided assistant that walks users through the creation of automated conversations. And with a library of prebuilt conversation templates for a variety of use cases across multiple industries, you don’t have to start from scratch.
Build automated conversation flows once, and run them on every messaging channel. Easily integrate into any back-end system including CRM, scheduling tools, order and inventory management systems, payment platforms, and more.
Our Meaningful Automated Conversation Score (MACS) is the first measurement of how much friction consumers experience in automated conversations. This built-in analysis assesses how well bots are helping with customer queries, highlights points of failure like poor routing, and identifies fixes that bot tuners can quickly act upon using Conversation Builder.
Configure, detect, and analyze consumer intents in real time.
Supervise and manage all bots and human agents across your business in one centralized platform.
Use intent and contextual data to determine the best bot, agent, or other resource to handle a conversation.