Design and scale with AI-powered chatbots
Our intuitive point-and-click interface makes it easy to build bots and automate conversations.
Bot building made easy
Even nontechnical staff can build and optimize AI-powered chatbots. Conversation Builder offers a point-and-click interface with a guided assistant that walks users through the creation of automated conversations. And with a library of prebuilt conversation templates for a variety of use cases across multiple industries, you don’t have to start from scratch.
A flexible bot
management tool
Build automated conversation flows once, and run them on every messaging channel. Easily integrate into any back-end system including CRM, scheduling tools, order and inventory management systems, payment platforms, and more.
Identify and resolve common bot failure points with MACS
Our Meaningful Automated Conversation Score (MACS) is the first measurement of how much friction consumers experience in automated conversations. This built-in analysis assesses how well bots are helping with customer queries, highlights points of failure like poor routing, and identifies fixes that bot tuners can quickly act upon using Conversation Builder.
Gett uses bots to handle over 50% of conversations
The UK’s leading rideshare app uses messaging and automation to resolve nearly 100,000 interactions per week with CSAT peaking at 90%.
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Conversation Builder is just one component of the Conversational Cloud
Intent Manager
Configure, detect, and analyze consumer intents in real time.
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Conversation Manager
Supervise and manage all bots and human agents across your business in one centralized platform.
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Conversation Orchestrator
Use intent and contextual data to determine the best bot, agent, or other resource to handle a conversation.
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