Conversational Cloud

Meet your new Conversational AI platform

Create closer connections with your customers and drive meaningful outcomes, all from one place. Say hello to LivePerson’s Conversational Cloud™.

The infinite power of Conversational AI

2x

uptick in employee efficiency

10X

conversions vs. traditional digital

20%

boost in customer satisfaction

90%

automation containment rates

50%

decrease in agent attrition rates

Build and improve customer experiences through our intent discovery and AI automation

Our Conversational Cloud is fueled by powerful intent data. We power nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor.

conversational ai platform Intent Analyzer dashboard

Industry-leading Conversational Cloud

AI and automation

Accelerate your brand’s time to market with natural language understanding (NLU) intent models and automations that don’t require an army of developers.

omnichannel customer experience displayed on multiple messaging channels

Industry-leading Conversational Cloud

Consumer and channels experience

Connect with consumers in the same messaging channels they use to connect with friends and family. You can provide relevant, personalized content throughout the entire consumer journey.

conversational cloud sentiment analytics dashboard

Industry-leading Conversational Cloud

Sentiment

Easily quantify your customer relationships to understand how people feel about your brand over time. Our sentiment analytics help solve a major issue inherent in other customer satisfaction measurements.

conversational ai platform performance optimizer dashboard

Industry-leading Conversational Cloud

Reporting and analytics

Respond to trends in the marketplace and benchmark against other brands in your vertical with out-of-the-box analytics that allow you to quickly understand and optimize your programs.

conversational ai platform agent workspace

Industry-leading Conversational Cloud

Agent and supervisor experience

Give agents the power to quickly find answers and keep conversations on track, while giving supervisors the holistic view needed to coach agents, humans, or Curiously Human™ bots, driving efficiency and effectiveness.

conversational cloud integrations

Industry-leading Conversational Cloud

Integrations and developer experience

Connect contextual data with consumer intent to engage with the right consumer at the right time. Pull data in and push it out to provide highly personalized experiences, completing the buyer journey.

conversational ai platform management console

Industry-leading Conversational Cloud

Administrative experience

Set up, connect, and monitor chatbots and human agents so your consumer gets to the right agent at the right time. Monitor program status allowing you to respond in real time.

Explore Conversational Cloud add-on features

Advanced AI and Analytics

Make data-informed decisions with insightful, detailed reporting and ready-made dashboards that allow brands to monitor and optimize contact center operations, increase conversions through campaigns, and enact data-driven decisions.

Get Conversational Analytics

Proactive Messaging

Send consumers outbound messages on SMS, or richer channels like WhatsApp to initiate high value marketing and customer care conversations, resulting in deeper engagement with your business.

Get Proactive Messaging

Get more with LivePerson’s Conversational AI platform

Security and compliance

Integrate seamlessly with your brand’s single sign-on (SSO) experience so your team can streamline workflows to handle customer inquiries

Multi-language support

Easily scale your support teams and grow your support organization across geographies with personalized workspaces for your agents with multi-language support capabilities.

Multi-channel deployment

Unify your customer experience across channels quickly and easily so you can get up and running right away.

Conversational Cloud for your business

Customer care

Global brands leverage our Conversational Cloud to build seamless customer experiences that meet customers where they are. These Curiously Human™ experiences foster personalization at scale, cost efficiencies for care organizations, and a better agent experience.

Discover care solutions

Commerce

Conversational AI can be a powerful tool for driving revenue. Set your brand apart from the competition by powering innovative, continuous experiences that span offline to online and offline again.

Discover commerce solutions

Trusted by innovative brands worldwide

Virgin Atlantic logo smallIBM logo smallLancome logo smallRBS logo small

Explore more from LivePerson

Voice Solutions

Gain a holistic customer view through continuous conversations in voice and digital

Success Services

Deliver richer customer experiences with help from the experts

BELLA Health™

Help employees and customers feel secure about your health protocols

Why LivePerson

Curiously Human™ AI

Data that counts

Values that matter

Curiously Human™ AI

IQ plus EQ, nice to meet you

We power close to a billion conversational interactions a month, helping organizations drive engagements that feel Curiously Human™, not cold and robotic. Our conversational interactions offer a personalized service at scale, all through the power of AI built with intent-discovery.

Learn more about Curiously Human