intent manager
Start with intent detection, end with business results
Intent Manager uses our industry-leading NLU engine to detect consumer intents, identify conversations ideal for an automated chatbot, and inform critical business decisions.
Intent Manager transforms how you run your business
Add efficiency with an intent-driven automated chatbot.
Optimize operations with intent-based performance data.
Make informed business decisions based on what consumers are saying.
Understand consumer intents and automate conversations
LivePerson’s proprietary NLU engine enables real-time intent detection, so you can determine the best conversation flows to add to your automated chatbot in Conversation Builder — our intuitive chatbot builder. We’ve used over a billion conversations to train machine-learning algorithms that power our AI. Our NLU outperforms many competitive benchmarks related to accuracy, precision, and recall across a variety of industries.
Optimize contact center operations with intent-based performance data
Identify intents with poor consumer sentiment and take action. Route intents to the automated chatbot or agent best equipped to resolve them. Improve agent training and tune bot performance to improve intents with low sentiment.
Make informed business decisions
Intent Manager’s real-time intent detection helps brands discover emerging needs related to product defects, service disruptions, billing and payment issues, and more. Use this information to improve products and services, form new policies, and improve the quality and availability of important consumer information.
Easily map new, misunderstood phrases to existing intents
Turn human insights into actionable feedback to improve intent comprehension with AI Annotator. Together with Intent Manager, this makes labeling conversation data and providing performance feedback stress-free — helping agents be more productive and your automated chatbot a lot smarter.
Get up and running quickly with intent detection starter packs for your industry
Retail
Intent Detection
LivePerson’s AI, machine-learning algorithms, and deep learning neural networks analyzed over a billion conversations to classify the top intents for a variety of industries. Proprietary large-scale, pre-trained language models (ELMo) were used to preconfigure these intents. This makes it possible for Intent Manager to automatically recognize up to 65% of intents with little-to-no configuration.
Financial Services
Intent Detection
LivePerson’s AI, machine-learning algorithms, and deep learning neural networks analyzed over a billion conversations to classify the top intents for a variety of industries. Proprietary large-scale, pre-trained language models (ELMo) were used to preconfigure these intents. This makes it possible for Intent Manager to automatically recognize up to 65% of intents with little-to-no configuration.
Insurance
Intent Detection
LivePerson’s AI, machine-learning algorithms, and deep learning neural networks analyzed over a billion conversations to classify the top intents for a variety of industries. Proprietary large-scale, pre-trained language models (ELMo) were used to preconfigure these intents. This makes it possible for Intent Manager to automatically recognize up to 65% of intents with little-to-no configuration.
Telecom
Intent Detection
LivePerson’s AI, machine-learning algorithms, and deep learning neural networks analyzed over a billion conversations to classify the top intents for a variety of industries. Proprietary large-scale, pre-trained language models (ELMo) were used to preconfigure these intents. This makes it possible for Intent Manager to automatically recognize up to 65% of intents with little-to-no configuration.
Airline / Travel
Intent Detection
LivePerson’s AI, machine-learning algorithms, and deep learning neural networks analyzed over a billion conversations to classify the top intents for a variety of industries. Proprietary large-scale, pre-trained language models (ELMo) were used to preconfigure these intents. This makes it possible for Intent Manager to automatically recognize up to 65% of intents with little-to-no configuration.
Explore more from LivePerson
Conversational Cloud®
Start delivering truly authentic intent-driven conversations, at scale, from our powerful Conversational AI platform.
Voice AI
Death to the IVR! Automate experiences across the most costly consumer channel with LLM-powered voice bots to create more natural and efficient interactions.
Bella AI
A safe, equal AI assistant in seconds. Unlock time to value and lower costs with our new LLM-powered conversational bot-building interface.