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Conversation Builder named Best Customer Service Solution at the SIIA CODiE Awards

CODIE Best Customer Service Solution winner

LivePerson’s Conversation Builder, the world’s first all-in-one platform for building enterprise-scale chatbots, was awarded a CODiE for Best Customer Service Solution by the Software & Information Industry Association (SIIA), the principal trade association for the software and digital content industries.

SIIA has held the CODiE Awards annually for 35 years. The CODiE Awards is the only peer-reviewed program to showcase business and education technology’s finest products and services. All of the nominated business software and technology products and services were first reviewed by third-party judges, whose evaluations determined the finalists. SIIA members then voted on the final products and the scores from both rounds were tabulated to select the winners.

Why LivePerson stood out

Conversation Builder won Best Customer Service Solution for disrupting the decades-old, expensive world of phone-based contact centers by making it possible to message with billions of consumers on channels like Apple Business Chat and WhatsApp. It empowers nontechnical staff to use a simple point-and-click interface to build AI-powered chatbots that help automate conversations on the world’s most popular messaging channels, apps, and websites.