In the News
LivePerson recognized as Grid Leader in G2’s Summer 2025 Report for AI Agents and Agentic AI
July 21, 2025
LivePerson has been named a Leader in multiple Summer 2025 G2 Grid® reports, earning top accolades in the categories for AI agents, agentic AI, chatbot, and customer service automation. Based entirely on verified user reviews submitted during the evaluation period, G2’s seasonal reports recognize the best software products and services on the market. These awards reflect the measurable impact that LivePerson continues to make for brands looking to create connected customer experiences.
Real feedback, real impact
G2 is the world’s largest and most trusted software marketplace. As the go-to destination for software buyers to make their purchasing decisions, G2 aggregates authentic user feedback to identify software companies and products that deliver genuine value.
The Leader designation in G2 Grid® reports honors vendors that consistently receive high ratings from real users while demonstrating significant market presence through data. In the latest quarterly recognition for best software products, LivePerson earned Leader status across several critical categories:
- AI agents
- Agentic AI
- Chatbots (Enterprise, Mid-Market, and overall segments)
- Bot platforms (Enterprise, Mid-Market, and overall segments)
- Customer self-service (Enterprise, Mid-Market, and overall segments)
- Customer service automation
- Live chat
- Conversational support
Delivering AI-powered customer and agent experiences
In the digital era, conversations between businesses and customers have evolved, and so have expectations. Customers desire more efficient and connected conversations. In a recent PureSpectrum survey, LivePerson found that 82% of consumers are more likely to purchase from a business that connects their experiences, whether they reach out over the phone, messaging, email, or in person.
The G2 Grid® reports not only highlight the best software options for buyers in 2025, but also the fundamental shift in how companies are approaching customer engagement and the part that LivePerson plays in building their personalized AI-driven customer journeys. With our collaborative human-in-the-loop model, LivePerson ensures empathetic and efficient resolutions while continuously learning from real interactions to serve your customers better.
LivePerson has been a helpful platform. It sure has made our operation different. All of its AI features have made our daily tasks easy and the team behind this has made all these processes to automation super easy for us.
~ Hazel Z.
Beyond G2’s best software categories
In addition to the categorical top accolades, LivePerson also achieved notable, best-in-class rankings in the G2 awards for:
- Easiest admin
- Highest user adoption
These rankings acknowledge LivePerson’s mission to empower brands to unlock the power of conversations. Our open platform offers brands the flexibility to integrate seamlessly, leverage their existing tech stacks, or deploy the AI and LLM models that best fit their strategies to achieve the right outcomes.
LivePerson is an established leader when it comes to the implementation of results-driven agentic solutions that deliver measurable business value.
LivePerson’s AI-powered chat and messaging capabilities are highly intuitive and customizable. It allows seamless integration with existing systems and helps automate customer interactions without losing the personal touch. The analytics and reporting tools are also robust, providing valuable insights into customer behavior and agent performance.
~ Elena K.
A connected future for customer experiences
As customer expectations continue to rise and as brands invest in their digital transformations, connected experiences will become the golden standard.
These annual best software awards feature the experiences of real customers, highlighting the role that LivePerson has played in helping enterprises drive meaningful change in their customer engagement strategies and prove their ROI in a fast, impactful way.
Check out our previous G2 awards and G2 grid recognitions, and request a demo to see how we can help you make every conversation count.
Want to learn more about LivePerson’s award-winning approach to AI-driven connected experiences?
Download the latest whitepaper to explore autonomous enterprise AI agents that drive operational efficiency, customer satisfaction, and revenue growth across every customer interaction.
