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CONVERSATIONAL FLYWHEEL™Accelerate resolutions with AI and automation

Automate and scale your customer care with AI agents and self-service chatbots. Support more customers and fuel your conversation data — all while reducing spend.

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Conversational Flywheel illustration of the AI and automation phase, and the automation tools LivePerson offers

Bridge the AI gap: Automate with purpose

84%

of business owners are currently using artificial intelligence to engage with customers

2 out of 3

consumers expect AI to improve the way businesses work with them over the next 5 years

55%

of business leaders currently prioritize messaging with AI over phone calls for customer care

AI and automation technologies for the enterprise

Build AI agents and automated AI chatbot solutions by harnessing the power of your knowledge base and customer intent data. LivePerson’s intuitive solutions make it easy to deploy and scale quickly — getting customers back to their day faster.

example of an intelligent automation handling a business process like switching a passenger's flight

AI Agents

Put your customer conversations on autopilot

Configure and deploy AI agents on messaging and voice to solve your most pressing contact center challenges, including routing and repetitive tasks like data collection and FAQ responses. Stay in control of the conversation whether you’re supervising interactions with agent oversight or deploying fully autonomous agents for direct customer engagement.

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example of the LivePerson knowledge base that can support your AI systems' natural language processing and machine learning

KnowledgeAI™

Deliver accurate, up-to-date, and on-brand responses every time

Power your agents — AI or human — with your brand’s knowledge articles and data across all your systems and business processes. LivePerson’s KnowledgeAI protects your brand by ingesting your content and supplying agents with the right answers at the right time. Fuel conversations with context-aware, secure, and up-to-date interactions across voice and messaging.

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flow chart showing how LivePerson's intelligent routing balances each conversation's need for human intelligence vs. artificial intelligence

Conversation orchestrator

Stay in control of the AI automation engine powering your conversations

Coordinate between bots, your agent labor force, systems, and LLMs to intelligently move conversations to the right human or AI agent, in the right channel, at the right time. Features like Dynamic Routing, Engagement Controller, and an easy-to-use workspace make staying in control of AI-powered conversations a breeze.

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Propel the Conversational Flywheel forward

Understand

Turn your conversation data into actionable insights.

Connect

Engage with customers on the channels of their choice.

Assist

Improve efficiency by empowering agents with AI.

What business leaders have to say about our AI tools

Ready to incorporate conversational AI and automation technologies?