GAINSHARE

Contact center managed services delivering the outcomes you need

Gainshare is not a one-size-fits-all solution. Our suite of contact center managed services support your unique brand in delivering the business outcomes you need, whether you’re looking for automation-only expertise, or want experts to run your Conversational AI contact center operation.

Success Services

A cost-effective, scalable consumer engagement solution

With Gainshare, our fully managed Contact Center as a Service (CCaaS), we will design, build, and run your Conversational Commerce and Care operations. Our CCaaS offers brands a cost-effective, expert-led, and scalable solution using machine learning AI technology to deliver a better customer experience — all with simple, outcome-based pricing.

Launch your solution in only a few weeks. We’ll accelerate your path to business outcomes worth celebrating.

2-5x

commerce conversions

2x

average order value

30%

operational cost reduction

2x

efficiency over phone

Increase business revenue, ROI, and CSAT faster, with greater operational efficiency

Find the contact center managed service option that is the perfect fit for your brand.

GAINSHARE

Contact Center as a Service (CCaaS)

We design, build, and run your Conversational Care and Commerce operations to deliver on your brand’s customer experience goals and business KPIs.

automation development loop, part of our contact center managed services

GAINSHARE

Automation as a Service (AaaS)

Power up your AI plans with our fully managed automation solution, inclusive of an AI roadmap, design, bot development, and continuous optimization.

messaging agents in our contact center managed services options

Gainshare

Agent-Only Service

A fixed cost, low risk, on-demand model of skilled messaging and voice contact center agents on LivePerson’s Conversational Cloud. This channel-agnostic agent model scales quickly across our global network of partners.

Get results that matter for your business

Large home improvement retailer in US drove $500MM in incremental sales, 1.75x order value, and 10x conversion rate with the Gainshare solution.

Major North American airline achieved 85% CSAT, 83% FCR, and doubled the efficiency of voice utilizing messaging to handle customer inquiries.

Leading North American telco drove 30% reduction in OPEX and a 33 NPS point increase over 9 months with the Gainshare solution.

Why LivePerson

Curiously Human™ AI

Data that counts

Values that matter

Curiously Human™ AI

IQ plus EQ, nice to meet you

We power close to a billion conversational interactions a month, helping organizations drive engagements that feel Curiously Human™, not cold and robotic. Our conversational interactions offer a personalized service at scale, all through the power of AI built with intent-discovery.

Learn more about Curiously Human
Curiously Human gradient

Gainshare for your business

Commerce

Discover more ways Gainshare, our contact center managed services, can help expand your business revenue.

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Customer care

Explore tactics Gainshare can use to improve your customer experience and cut contact center costs.

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Explore more Success Services

Professional Services

From strategy to implementation, we can be your experts or support your experts.

Success Management

Set up and operationalize the full power of the Conversational Cloud.

Technical Support

Our technical support specialists deliver 24/7 help to keep you up and running, with options to expand dedicated service.