Top 3 ways educational institutions use conversational commerce
Answering applicant FAQs
Supplying information about degrees, majors, applications (requirements, deadlines and statuses), online courses, fees and financial aid requirements.
Providing basic campus information
Classroom locations, dormitory policies, dining hall options, parking & transportation availability, sporting & social event details.
Streamlining student tasks
Enabling students to text with professors during office hours, retrieve class waitlist statuses, book labs/rooms/computers, renew library books and obtain financial aid forms.
The results have been incredible
Increase in conversions
Decrease in student care costs
Peak in student satisfaction
Bots for educational institutions
Bots can provide library, gym and laboratory hours, class registration deadlines, and financial aid applications, among many other use cases. This enables staff to manage high-value and more complex requests.
Bots handle a greater volume of conversations at a tenth of the cost
"Our students and prospects love the service. It’s the way young people are accustomed to communicating, and it is an efficient way to get a quick answer to a question."
Gemma Gibson | Straighterline
Manager of Student Support
By using proactive messaging to engage with students, Straighterline has seen incredible results:
Cost avoidance of 6-7 full‑time call center employees
Minimum student satisfaction