Let LivePerson build and manage an AI-powered Contact Center as a Service (CCaaS) on your behalf. We bring the people, the conversational expertise, and the automation strategy. You watch the ROI roll in with fast time-to-value, a network of trained agents to manage volume fluctuations, and billing based on performance rather than hours.
A large home improvement retailer in the US drove $500MM in incremental sales with our fully managed service, gaining $17 for every $1 spent.
A major North American airline achieved 85% CSAT, 83% FCR, and doubled the efficiency of voice by using WhatsApp to handle customer inquiries.
A large European insurer saw a 20% conversion rate with mobile messaging marketing campaigns managed by our teams.
Sephora, a leader in prestige omni-retail, selects LivePerson’s Contact Center as a Service (CCaaS) Conversational AI solution to help accelerate their digital transformation roadmap.
Increase web sales and improve conversion rates with a fully managed, sales-focused program. Web messaging connects site visitors with chat agents who facilitate high-touch sales while expanding order values.
AI-powered conversational care can reduce operating expenses up to 50%. Our fully managed care program takes the burden off your brand: We source and train agents as well as build in the automations that deliver cost savings.
structured around your business goals (such as CSAT or sales growth)
A differentiated brand experience
on today's most popular messaging apps and voice channels
Instant engagement capacity
by combining our leading AI-powered technology and the expert agents that we source and manage
Messaging and automation expertise
gets you up and running in as little as a few weeks with efficient operations and a great consumer experience
See how our community of AI and messaging innovators are changing the way business is done around the world.
Everyone has a favorite channel
Don’t make consumers call or go online. Meet them in their preferred channel.
An expert guide to becoming Conversational
We wrote the book on how to transform into a fully conversational business.