Scale care, drive ROI with a fully managed contact center

Let LivePerson build and manage an AI-powered Contact Center as a Service (CCaaS) on your behalf. We bring the people, the conversational expertise, and the automation strategy. You watch the ROI roll in with fast time-to-value, a network of trained agents to manage volume fluctuations, and billing based on performance rather than hours.

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Get fast results that matter for your business

A large home improvement retailer in the US drove $500MM in incremental sales with our fully managed service, gaining $17 for every $1 spent.

A major North American airline achieved 85% CSAT, 83% FCR, and doubled the efficiency of voice by using WhatsApp to handle customer inquiries.

A large European insurer saw a 20% conversion rate with mobile messaging marketing campaigns managed by our teams.

Sales

Increase web sales and improve conversion rates with a fully managed, sales-focused program. Web messaging connects site visitors with chat agents who facilitate high-touch sales while expanding order values.

Showing the connection between site visitors and agents through messaging on the web

Service

AI-powered conversational care can reduce operating expenses up to 50%. Our fully managed care program takes the burden off your brand: We source and train agents as well as build in the automations that deliver cost savings.

With LivePerson's fully managed service, you get a worry-free solution for transformation — less risk and better results

Outcome-based billing

structured around your business goals (such as CSAT or sales growth)

A differentiated brand experience

on today's most popular messaging apps and voice channels

Instant engagement capacity

by combining our leading AI-powered technology and the expert agents that we source and manage

Messaging and automation expertise

gets you up and running in as little as a few weeks with efficient operations and a great consumer experience