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Holiday shopping trends point to AI and messaging for in-store and ecommerce

Mariam Reza

August 03, 20211 minutes


Holiday shopping is set to look a little different in 2021, with consumers changing their habits and brands dealing with an ongoing labor shortage. Over 2,500 shoppers from the US, UK, and Australia participated in a holiday shopping trends survey to share the ways they’d like to interact with brands when shopping online and in stores this season. 

Messaging options — including SMS, WhatsApp, Apple Business Chat, Facebook Messenger, and brand websites and apps — are viewed as a trusted way to shop, and the vast majority of shoppers say they’ll actually purchase more from brands that let them message.

Check out the infographic below to see what shoppers say matters to them this holiday season (printable version here).

2021 holiday shopping infographic

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