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mESSAGING CHANNEL INTEGRATIONsWhatsApp integration made easy for better customer engagement

The world’s best Conversational AI meets the world’s most popular messaging app. Hundreds of leading brands trust LivePerson for messaging on WhatsApp Business accounts.

LivePerson is a Meta / WhatsApp business integration and solution provider
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LivePerson's WhatsApp Business API enables our WhatsApp integration so brands can manage conversations within the LivePerson platform
WhatsApp business API enables phone notifications for template messages

Reduce call volume with a LivePerson + WhatsApp integration

Shift nearly 50% of your call volume to your WhatsApp phone number, simply by giving the option to “press 1 to start a WhatsApp conversation.” Our fully integrated AI-powered WhatsApp chatbots can:

• Route incoming messages for a faster response

• Access conversation history

• Manage all WhatsApp messages — and customer interactions from multiple channels — from the AI-powered Conversational Cloud®.

Engage proactively with promotional messaging tools

Over 75% of shoppers want the option to securely message with a business. Use the Conversational Cloud and our WhatsApp integration to give them what they want. Build brand loyalty and re-engage with consumers by sending targeted, business-initiated service or marketing messages about promotions, offers, and campaigns at scale.

WhatsApp Business verification encouraging customer engagement on the WhatsApp mobile app

Boost customer satisfaction with smarter, streamlined messaging

Our LivePerson-powered WhatsApp button on product, service, and shopping cart webpages lets consumers ask questions and get support before making a purchase. From proactive shipping and purchase updates to appointment and payment reminders, we’ll simultaneously help you boost customer satisfaction and build your WhatsApp users opt-in base for future campaigns.

Sample ad with call to action to start WhatsApp conversations, powered by our WhatsApp Business API integration

Improve conversion rates with Conversational Ads

Transform low-converting landing pages into Conversational Ads that inspire user-driven messaging on WhatsApp, managed through the Conversational Cloud. LivePerson’s AI-powered customer engagement tools help your agents create highly personalized messages that increase both sales and average order value.

Get the results that matter for your business with LivePerson’s WhatsApp integration

DirectLine Group Churchill Logo.

WhatsApp Business performed higher than any other communication channel with 94% CSAT, 70 NPS, and 2x agent efficiency compared to voice.

Virgin Media logo

Built a conversational selling machine to optimize digital sales-assisted conversions while improving CSAT to 86% across all sales journeys.

O2 logo

O2 (Telefónica UK) launched Conversational AI with our WhatsApp Business integration to support their sales operations. With a WhatsApp chatbot routing conversations, CSAT soared to over 80%.

Fastweb logo

Leveraged Conversational AI to accelerate its move to messaging on the WhatsApp Business platform and saw a 129% increase in messaging volume within a few months.

MDabroad logo

Increased agent efficiency by 18% by integrating WhatsApp Business for faster, higher-quality patient service.

Unlock the full potential of WhatsApp Business with award-winning conversational AI

Get the guide

An expert guide to building your WhatsApp conversation strategy

We analyzed millions of anonymized conversations and found that the majority can be automated on WhatsApp with AI-powered chatbots. Learn more about this automation and the conversational commerce and care options available with LivePerson’s WhatsApp integration.

Get the guide
cover of "Bridging the AI Gap: Conversational AI for WhatsApp", a guide on how to use WhatsApp for Business profile

Scale with automation

Automation is essential to scaling a messaging strategy

We will help you understand the most popular consumer intents and how well you’re fulfilling them, so you can build an AI-powered WhatsApp chatbot that works together with your human experts to generate leads, drive sales, and build loyalty.

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WhatsApp API messages between a customer and travel brand

Build bots

Bot building made easy for WhatsApp conversations

We believe in Conversational AI that’s built in the contact center, not the lab. So we enable non-technical staff to build chatbots that fulfill your consumers’ inquiries at scale…and work on channels beyond your WhatsApp message templates. Conversation Builder offers a point-and-click interface with a guided assistant that walks users through the creation of automated conversations.

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Conversation Builder dashboard illustration