Future-proof your brand with WhatsApp Business and Conversational AI

Shift 50% of calls to messaging conversations, double agent efficiency, and increase conversions up to 2.5x.

WhatsApp performed higher than any other communication channel with 94% CSAT, 70 NPS, and 2x agent efficiency compared to voice.

Promoted WhatsApp on their website and Twitter account. Within one week, they tallied 1,200 conversations with 92% CSAT and 17% bot containment.

O2 (Telefónica UK) launched Conversational AI and WhatsApp to support their sales operations. With bots routing conversations to the right team, CSAT soared to over 80%.

Offered WhatsApp as an alternative to voice calls and emails and saw a 61% increase in CSAT, 31% increase in agent productivity, and a decrease in attrition.

Leveraged Conversational AI to accelerate its move to messaging on WhatsApp and saw a 129% increase in messaging volume within a few months.

Enabled WhatsApp for faster, higher-quality patient service and increased agent efficiency by 18%.

Shift 50% of your call volume to WhatsApp

8 out of 10 people prefer messaging to phone calls. Give them the option to “press 1 to start a WhatsApp conversation” on the spot.

Target prospects and re-engage customers

Use WhatsApp to send promotions, offers, and campaigns at scale where open rates are 95% and response rates are 32%, far greater than email.

Enable WhatsApp on your digital properties

Placing a WhatsApp button on product, service, and shopping cart related webpages makes it easy for consumers to ask questions in their preferred messaging channel before they buy — and helps build an opt-in subscriber base for future outbound campaigns.

Reimagine your digital strategy with Conversational Ads

Direct ad spend toward driving consumers to WhatsApp instead of low-converting landing pages. Make it easy for them to get answers to questions and make purchases in the channel they already use every day.

Capitalize on offline ad spend with conversational calls-to-action

Create an ongoing connection with consumers from outdoor, print, and TV ads by driving them to AI-powered WhatsApp conversations with QR codes.

Unlock the full potential of WhatsApp Business with Conversational AI

An expert guide to AI-powered chatbots for WhatsApp
We analyzed millions of anonymized conversations and found that the majority can be automated on WhatsApp with AI-powered chatbots. Download our guide to get started.
Automation is essential to scaling a messaging strategy
We will help you understand the most popular consumer intents and how well you’re fulfilling them, so you can build AI-powered chatbots that work together with your human experts to generate leads, drive sales, and build loyalty.
Bot building made easy
Nontechnical staff can build bots to fulfill your consumers’ inquiries at scale. Conversation Builder offers a point-and-click interface with a guided assistant that walks users through the creation of automated conversations.