Connect across different cultures with WhatsApp Business

The Conversational Cloud makes it easy for consumers to make purchases and get answers to questions in messaging channels they already use every day — including WhatsApp.

Reach more consumers

As a WhatsApp Business partner, LivePerson can connect you with consumers all over the globe in their preferred messaging app.

Scale messaging interactions with Conversational AI

Automate consumer interactions on the most popular messaging channels without hiring an army of agents. We will help you understand the most popular consumer intents and how well you’re fulfilling them, so you can build AI-powered chatbots that work together with your human experts to generate leads, drive sales, and build loyalty.

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Consumers want to message, the WhatsApp Business API makes it easy

Convert inbound calls to WhatsApp messages

Offer callers “press 1 to start a WhatsApp conversation.” 8 out of 10 people prefer messaging to voice — cut your expensive call volume in half in 100 days.

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Send proactive account updates

Businesses can send two-way proactive messages for account updates like schedule changes, fraud alerts, or order status.

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MDabroad uses WhatsApp with patients and providers

Shifting caseload management from calls and emails to WhatsApp conversations led to an 18% increase in the number of cases handled per agent.

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Everyone has a favorite channel

Don’t make consumers call or go online. Meet them in their preferred channel.

Explore messaging channels

Measure and improve your conversations

Our AI engine tracks every consumer inquiry and delivers actionable data to make fast optimizations.

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An expert guide to becoming Conversational

We wrote the book on how to transform into a fully conversational business.

Read the guide