LivePerson Media Kit
Below, you’ll find links to access/download various LivePerson information and assets. If you need something that is not listed below, please contact pr@liveperson.com.
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About LivePerson
LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes. Fast Company named us the #1 Most Innovative AI Company in the world.
About our Conversational Cloud®
The Conversational Cloud brings together LivePerson’s AI solutions in a single platform, from identifying customer intents and deploying agents to building and managing LLM-powered bots. Brands use it to create closer connections with their customers and drive meaningful outcomes, including 2x increases in employee efficiency, up to 10x conversion rate versus traditional digital experiences, 20% boosts in customer satisfaction, 90% automation containment rates, and 50% decreases in agent attrition rates.
About our trustworthy AI
Since its inception inventing webchat for brands, LivePerson has pushed the limits of trustworthy digital engagement. As part of its long-term vision for AI, the company invested in LLMs early, and today, LivePerson is uniquely positioned to help enterprises leverage generative AI and LLMs for better business outcomes.
• The world’s foremost awards programs for customer care, sales, marketing, and technology have acclaimed LivePerson’s AI and its ability to produce better outcomes. See the news
• Our AI is trained on a vast data set derived from a billion conversational interactions every month — and informed by 20+ years of experience managing digital engagement for the world’s largest brands and integrating into their backend systems.
• Unlike other platforms, hundreds of thousands of people participate in our AI learning loops, keeping conversations grounded and factual.
• Our commitment to fight bias and ensure responsibility in AI is deep and long-standing. Discover responsible AI
Our 25+ year journey
The year LivePerson was founded. Our founder, Rob LoCascio, invented webchat, and we’ve been innovating brand-to-consumer interactions since.
LivePerson became a publicly listed company on the NASDAQ.
We introduced messaging, giving brands a way to interact with consumers in the channels they prefer. We were first to provide this at scale.
We innovated again, making AI and automation a fundamental part of delivering messaging at scale.
In 2020, Fast Company named LivePerson one of the World’s Most Innovative Companies for for helping the world’s largest brands “go conversational.” In 2022, they named us the #1 Most Innovative AI Company in the World. LivePerson also garnered multiple accolades for its customer care, marketing, and sales capabilities, its technology, and its culture.
We introduced cutting-edge generative AI and LLM capabilities to boost human productivity for businesses of any size.
Top media mentions
The great AI mismatch: How to make sure LLMs pay off
LivePerson’s founder and CEO weighs in on how to safely and responsibly put LLMs to work.
Generative AI will change business forever, says LivePerson’s Locascio
Rob LoCascio joins CNBC to talk about how generative AI will have as great an impact on business as the introduction of the PC.
LivePerson acquires VoiceBase and Tenfold for its conversational AI platform
LivePerson CEO Rob LoCascio says that folding VoiceBase and Tenfold into its existing offerings will support LivePerson’s vision to “help brands gain complete ownership and visibility” over their customer engagements.
What it takes to become one of America’s Most Loved Workplaces
LivePerson joins Newsweek’s collection of 100 companies ranked as the Most Loved Workplaces measured, in part, by how employees feel about their organizations.
The future workforce: How Conversational AI is changing the game
LivePerson makes new waves in the artificial intelligence world by helping brands’ client support teams engage with customers virtually, using Conversational AI.
“We’re envisioning a world where there’s an AI that you trust”: LivePerson CEO
Rob LoCascio, LivePerson Founder and CEO, joins Yahoo Finance’s Zack Guzman and Akiko Fujita to discuss the company, which helps other brands to engage with customers, the latest in AI, and the company’s new digital banking platform “Bella Loves Me.”
Fast Company names LivePerson the #1 Most Innovative AI Company in the World
Leading conversational AI company recognized on World’s Most Innovative Companies list for developing cross-industry AI solutions.
LivePerson CEO talks Q3 earnings results, customer service in an era of COVID
LivePerson CEO Rob Locasio joined Jim Cramer on “Mad Money” to discuss how the retail sector fueled the Conversational Commerce company’s 26% sales growth in Q3 2020 and how making a bet on AI has paid off.
Press 1 for frustration: Customer run into record phone waits as companies grapple with worker safety
The global lockdowns of 2020 left companies with few options for customer service centers. Companies turned to chat support options en masse, and certain LivePerson customers logged more customer service requests via messaging in one month than the entire previous year.
Building a better listener: LivePerson’s Rob LoCascio wants to design our automated future
LivePerson’s CEO shares the company’s transformation from a web chat provider to an AI innovator, and his bold vision for a future of conversational experiences mediated by bots that can really listen.
LivePerson, Drift, and Hootsuite are Digiday Technology Award winners for 2021
LivePerson takes home the Best E-Commerce Technology award for their AI-driven technology platform, which allows brands to interact with customers through chat and messaging experiences efficiently across the most popular messaging channels.