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LivePerson makes life easier for people and brands everywhere through trusted Conversational AI. Our 18,000 customers, including leading brands like HSBC, Orange, and GM Financial, use our conversational solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers. LivePerson was named to Fast Company’s World's Most Innovative Companies list in 2020.
Our enterprise-class conversational platform empowers consumers to stop wasting time on hold with 1-800 numbers and, instead, message their favorite brands just as they do with friends and family. Businesses around the globe rely on the unparalleled intelligence, security, and scalability of the Conversational Cloud to reduce costs, increase lifetime value, and create meaningful connections with consumers.
LivePerson’s Conversational AI orchestrates the best conversational outcomes by powering optimal decisions on when to use bot and human agents to elegantly resolve consumer intents. Results include faster service for customers, increased agent efficiency, and better business outcomes for brands.
LivePerson helps brands get into the Conversational Space, using Conversational AI to power messaging at a scale that was never possible before. In the Conversational Space, consumers message with brands on their own schedule, using natural language, to resolve their intents — all on their preferred messaging service. The core capabilities of the Conversational Space are voice and text-based interfaces, powered by AI and humans working together. Conversational is the simplest, most intuitive interface of all.
LivePerson was founded in 1995. Our CEO, Rob LoCascio, invented webchat, and we’ve been innovating brand-to-consumer interactions since.
We went public in 2000. As of today, Rob is one of the longest-standing founding CEOs of a tech company on the NASDAQ.
In 2015, we introduced messaging, giving brands a way to interact with consumers in the channels they prefer. We were first to provide this at scale.
In 2018, we innovated again, making AI and automation a fundamental part of delivering messaging at scale.
Fast Company names LivePerson one of the World’s Most Innovative Companies for being the global leader in taking the world’s largest brands into the conversational space.
“LivePerson signed more deals in 2Q than in all of 2018, CEO says”: CNBC Money
LivePerson CEO Rob LoCascio chats with Jim Cramer about the growth he sees in the communications company’s addressable market.
“When chat bots falter, humans steer them the right way”: The Wall Street Journal
Malik Jenkins and his work as a conversational analyst are profiled in this LivePerson feature, also including a quote from GM Financial’s Bob Beatty.
CIO recognizes LivePerson’s Conversation Builder as one of the top chatbot building platforms
CIO recognizes Conversation Builder as a top chatbot building platform! Read more about how the chatbots at LivePerson are the front entities to engage in a customer service interaction before handing the most serious inquiries over to a live agent.
“LivePerson CEO explains how AI can help advance people’s careers”: CNBC Money
Jim Cramer invited LivePerson founder and CEO Robert LoCascio back to Mad Money on CNBC to break down how converstational commerce is changing the face of customer service.
“Want better customer service? Don’t call. Text.”: The Washington Post
LivePerson CEO Rob LoCascio shares with The Washington Post how consumers prefer messaging to voice calls when it comes to interacting with brands.
"LivePerson opens an advanced technology center in Seattle, the AI capital of the world": GeekWire
LivePerson’s Global Product and Technology organization expanded into Seattle, establishing a massive advanced technology center led by CTO Alex Spinelli and other key tech executives.
“AI-led ‘converstational commerce’ to kill brand websites in five years”: Australian Financial Review
Online’s share of retail sales is only 16% in the U.S. In Australia, it’s 6-7%. Websites have failed most businesses. The Australian Financial Review spoke with LivePerson CTO Alex Spinelli and Andy Sheat of Open Universities Australia for a piece about why conversational commerce is the next web.
Business Insider feature article on our CTO Alex Spinelli and his vision for Conversational Commerce
LivePerson's CTO Alex Spinelli says, forget websites: The future of e-commerce is in messaging and voice assistants.
“The sudden death of the website”: op-ed by LivePerson founder and CEO Rob LoCascio, TechCrunch
Robert LoCascio shares why Converstational Commerce will replace the traditional web.