LivePerson Media Kit
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LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes. Fast Company named us the #1 Most Innovative AI Company in the world.
About our Conversational Cloud®
The Conversational Cloud brings together LivePerson’s AI solutions in a single platform, from identifying customer intents and deploying agents to building and managing LLM-powered bots. Brands use it to create closer connections with their customers and drive meaningful outcomes, including 2x increases in employee efficiency, up to 10x conversion rate versus traditional digital experiences, 20% boosts in customer satisfaction, 90% automation containment rates, and 50% decreases in agent attrition rates.
About our trustworthy AI
Since its inception inventing webchat for brands, LivePerson has pushed the limits of trustworthy digital engagement. As part of its long-term vision for AI, the company invested in LLMs early, and today, LivePerson is uniquely positioned to help enterprises leverage generative AI and LLMs for better business outcomes.
• The world’s foremost awards programs for customer care, sales, marketing, and technology have acclaimed LivePerson’s AI and its ability to produce better outcomes. See the news
• Our AI is trained on a vast data set derived from a billion conversational interactions every month — and informed by 20+ years of experience managing digital engagement for the world’s largest brands and integrating into their backend systems.
• Unlike other platforms, hundreds of thousands of people participate in our AI learning loops, keeping conversations grounded and factual.
• Our commitment to fight bias and ensure responsibility in AI is deep and long-standing. Discover responsible AI
Our 25+ year journey
The year LivePerson was founded. Our founder, Rob LoCascio, invented webchat, and we’ve been innovating brand-to-consumer interactions since.
LivePerson became a publicly listed company on the NASDAQ.
We introduced messaging, giving brands a way to interact with consumers in the channels they prefer. We were first to provide this at scale.
We innovated again, making AI and automation a fundamental part of delivering messaging at scale.
In 2020, Fast Company named LivePerson one of the World’s Most Innovative Companies for for helping the world’s largest brands “go conversational.” In 2022, they named us the #1 Most Innovative AI Company in the World. LivePerson also garnered multiple accolades for its customer care, marketing, and sales capabilities, its technology, and its culture.
We introduced cutting-edge generative AI and LLM capabilities to boost human productivity for businesses of any size.