LivePerson Media Kit
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About LivePerson
LivePerson (NASDAQ:LPSN) is a global leader in customer engagement solutions. We create AI-powered digital experiences that feel Curiously Human™. Our customers — including leading brands like HSBC, Orange, and GM Financial — have conversations with millions of consumers as personally as they would with one.
About our Conversational Cloud®
The Conversational Cloud brings together LivePerson’s solutions for customer engagement in a single platform, from identifying customer intents and deploying agents to building and managing Conversational AI bots and automations. Brands use it to create closer connections with their customers and drive meaningful outcomes, including 2x increases in employee efficiency, up to 10x conversion rate versus traditional digital experiences, 20% boosts in customer satisfaction, 90% automation containment rates, and 50% decreases in agent attrition rates.
About our Conversational AI
Conversational artificial intelligence (AI) is an emerging category that includes a set of technologies powering human-like interactions through automated messaging and voice-enabled applications. It enables personalized experiences, automated as well as human, that drive increased value in commerce and care relationships. LivePerson’s powerful Conversational AI is built on nearly one billion conversational interactions per month. Out of that comes a uniquely rich data set for AI for brands to build connections that are anything but artificial.
Our 25+ year journey
The year LivePerson was founded. Our CEO, Rob LoCascio, invented webchat, and we’ve been innovating brand-to-consumer interactions since.
LivePerson went public, and, as of today, Rob is one of the longest-standing founding CEOs of a tech company on the NASDAQ.
We introduced messaging, giving brands a way to interact with consumers in the channels they prefer. We were first to provide this at scale.
We innovated again, making AI and automation a fundamental part of delivering messaging at scale.
In 2020, Fast Company named LivePerson one of the World’s Most Innovative Companies for for helping the world’s largest brands “go conversational.” In 2022, they named us the #1 Most Innovative AI Company in the World. LivePerson also garnered multiple accolades for its customer care, marketing, and sales capabilities, its technology, and its culture.
Top media mentions
LivePerson acquires VoiceBase and Tenfold for its conversational AI platform
LivePerson CEO Rob LoCascio says that folding VoiceBase and Tenfold into its existing offerings will support LivePerson’s vision to “help brands gain complete ownership and visibility” over their customer engagements.
What it takes to become one of America’s Most Loved Workplaces
LivePerson joins Newsweek’s collection of 100 companies ranked as the Most Loved Workplaces measured, in part, by how employees feel about their organizations.
The future workforce: How Conversational AI is changing the game
LivePerson makes new waves in the artificial intelligence world by helping brands’ client support teams engage with customers virtually, using Conversational AI.
“We’re envisioning a world where there’s an AI that you trust”: LivePerson CEO
Rob LoCascio, LivePerson Founder and CEO, joins Yahoo Finance’s Zack Guzman and Akiko Fujita to discuss the company, which helps other brands to engage with customers, the latest in AI, and the company’s new digital banking platform “Bella Loves Me.”
Fast Company names LivePerson the #1 Most Innovative AI Company in the World
Leading conversational AI company recognized on World’s Most Innovative Companies list for developing cross-industry AI solutions.
LivePerson CEO talks Q3 earnings results, customer service in an era of COVID
LivePerson CEO Rob Locasio joined Jim Cramer on “Mad Money” to discuss how the retail sector fueled the Conversational Commerce company’s 26% sales growth in Q3 2020 and how making a bet on AI has paid off.
Press 1 for frustration: Customer run into record phone waits as companies grapple with worker safety
The global lockdowns of 2020 left companies with few options for customer service centers. Companies turned to chat support options en masse, and certain LivePerson customers logged more customer service requests via messaging in one month than the entire previous year.
Building a better listener: LivePerson’s Rob LoCascio wants to design our automated future
LivePerson’s CEO shares the company’s transformation from a web chat provider to an AI innovator, and his bold vision for a future of conversational experiences mediated by bots that can really listen.
LivePerson, Drift, and Hootsuite are Digiday Technology Award winners for 2021
LivePerson takes home the Best E-Commerce Technology award for their AI-driven technology platform, which allows brands to interact with customers through chat and messaging experiences efficiently across the most popular messaging channels.