LivePerson Media Kit
Below, you’ll find links to access/download various LivePerson information and assets. If you need something that is not listed below, please contact firstname.lastname@example.org.
LivePerson makes life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers.
About Our Platform: LiveEngage
LiveEngage, the company's enterprise-class platform, empowers consumers to stop wasting time on hold with 1-800 numbers and, instead, message their favorite brands just as they do with friends and family. Businesses including HSBC, Orange, GM Financial, and The Home Depot rely on the unparalleled intelligence, security, and scalability of LiveEngage to reduce costs, increase lifetime value, and create meaningful connections with consumers.
About Our AI Engine: Maven
LivePerson’s Maven is a AI-powered continuously-learning platform that orchestrates conversational interactions to ensure the best outcomes. Maven serves as the brain inside LiveEngage, powering optimal decisions on when to use automations and humans to elegantly resolve consumer contacts. The result is increased agent efficiency, plus access to an extensible framework for brands and developers to customize and extend LivePerson's platform.
About Conversational Commerce
Conversational commerce lets consumers talk with brands on their own schedule, using natural language, to buy things or get the answers they need — all on their preferred messaging service. The core capabilities of conversational commerce are voice and text-based interfaces, powered by AI and humans working together. Conversational is the simplest, most intuitive interface of all. Say what you want, your intent, and get it resolved.
Our mission is to make life easier by transforming how people communicate with brands
Our 20+ year journey
LivePerson was founded in 1995. Our CEO, Rob LoCascio, invented webchat, and we’ve been innovating brand-to-consumer interactions since.
We went public in 2000. As of today, Rob is one of the longest-standing founding CEOs of a tech company on the NASDAQ.
In 2015, we introduced messaging, giving brands a way to interact with consumers in the channels they prefer. We were first to provide this at scale.
In 2018, we innovated again, making AI and automation a fundamental part of delivering messaging at scale.
Top media mentions
CIO recognizes LivePerson’s Conversation Builder as one of the top chatbot building platforms
CIO recognizes Conversation Builder as a top chatbot building platform! Read more about how the chatbots at LivePerson are the front entities to engage in a customer service interaction before handing over the most serious inquiries over to a live agent.
"AI-led ‘conversational commerce’ to kill brand websites in five years”, Australian Financial Review
Online’s share of retail sales is only 16% in the US. In Australia it’s 6-7%. Websites have failed most businesses. The Australian Financial Review spoke with LivePerson CTO Alex Spinelli and Andy Sheat of Open Universities Australia for a piece about why conversational commerce is the next web.