The cutting-edge technology of self-correcting and self-learning AI

The conversational future is self-learning AI. We envision a world where chatbots recognize when they are failing, understand where the failure is taking place, and then autocorrect for enhanced consumer experiences. We have put the foundations in place for smarter, more streamlined Conversational AI experiences.

Self-learning AI chatbot understands a misspelling

The tech behind the best brands

We are creating and evolving the tools to maximize the performance of machine learning technology to get us to the future of self-learning AI.

Natural Language Understanding (NLU)

The foundation of a great conversation is understanding the consumer in their natural language. LivePerson’s Natural Language Understanding (NLU) technology, created from billions of conversational data points, is laser focused on the conversation and learned intent to be Curiously Human™, resulting in high accuracy and precision. In fact, our NLU outperformed world-class competitors in understanding intent in English, Spanish, Portuguese, Japanese, Italian, German, and French.

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Disentangled dialog management

Chatbot dialog management should not be dependent on domain knowledge. In other words, bots should be able to recognize success and failure without expertise in the conversational intents and tasks the bots are solving. This decoupling of dialog management from domain expertise opens up scalable self-learning across many bots instead of one.

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Curiously Human dialogue

Focused on consumer effort and intent to develop a Curiously Human dialogue, our machine learning Meaningful Automated Conversation Score (MACS) algorithm recognizes when and where bots fail in the conversation. This provides an additional foundation of self-learning AI and automation to improve performance.

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High-quality annotation

All of these machine learning tools require annotation, using humans to teach the AI models. Tools to make annotation as easy and scalable as possible, with a high degree of quality, is critical to success in solving complex language problems. LivePerson has and continues to build these tools.

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We are LivePerson AI Natives

To be an AI company, every employee has to speak the same vocabulary. That’s why we created the LivePerson AI Native certification course. This course is available to internal as well as external organizations to learn the basics of AI.

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