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Data Science Blog

illustration of real-time agent assist tools in the contact center, featuring an agent desktop where AI will prompt agents with real-time guidance on answering customer conversations like returning items

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How to discover the ROI of real-time agent assist AI tools

Kristen Howell • 9 minutes

Generative AI applications can go beyond image generation with the right generative model

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LivePerson’s generative AI applications are about better business outcomes, not hype

LivePerson Team • 3 minutes

Illustration of language technology for chatbots expanding to support global needs

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Expanding language technology to support global needs

Kristen Howell • 6 minutes

illustration of messages being deciphered with entity linking

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Extending research in the field on entity linking in open-domain dialogue

Leanne Rolston • 11 minutes

magnifying glass illustrating AI search capabilities

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AI Search: Delivering great answers to inquiring consumers

Jesse Wang • 8 minutes

illustration of world on computer screen, portraying global entities

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New global entities model: How LivePerson is improving named entity recognition for better bots

Geoff Canyon • 11 minutes

illustration of how our 4E conversational ai analytics affect business operations

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Next step to improve operations: A performance diagnosis by the right Conversational AI analytics

Michelle Klaasen • 3 minutes

EqualAI and being an LGBTQ+ ally

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Is your AI an LGBTQ+ ally?

Miriam Vogel • 4 minutes

Brain illustration symbolizing few-shot learning as part of self-learning algorithms

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Few-shot learning: How to build AI that is “Curiously” fast at learning new concepts

Mahyar Khayatkhoei • 11 minutes

Self-learning artificial intelligence is secure

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What’s in a name? Exploring demographic bias in data privacy tools like PII masking

Courtney Mansfield • 10 minutes