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LIVEPERSON InstituteUnlock the full potential of conversational commerce

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LivePerson Institute:
Your key to conversational commerce expertise

LivePerson Institute offers in-depth training and certification courses for professionals who manage messaging programs on Conversational Cloud, LivePerson’s conversational AI platform.

Learn from recognized experts and practitioners

Gain knowledge and skills that you can apply immediately

Join a network of experts from the world’s most innovative brands

LivePerson Institute offers a comprehensive curriculum to help you develop expertise in AI-powered conversational commerce and messaging

Certified Professional

Conversational NLU Expert

Intents are the foundation of conversational AI and a necessary component of an automated messaging program. LivePerson provides powerful tools to help you create a robust inten…

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Conversational Operations

Conversational Operations builds a sound understanding of core KPIs and what great looks like for asynchronous messaging and getting the most out of conversational AI. Built by …

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LivePerson Messaging Foundation

The LivePerson Messaging Foundation course is designed to allow participants to gain the understanding, knowledge, and skills to be a successful part of the messaging project tea…

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Certified Specialist

Conversational Design

Conversational Design is about helping the consumer navigate the conversation. This course will give you the tools to evaluate and optimize the conversations in order to provide…

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Conversational Engineering

Conversational Engineering is about implementing real-world bots based on the engineering and orchestration of conversations to serve your consumers’ goals. This hands-on, tec…

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What our participants say

The world’s most innovative brands use LivePerson to power conversational commerce