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CERTIFIED PROFESSIONALLivePerson Messaging Foundation

The LivePerson Messaging Foundation course is designed to allow participants to gain the understanding, knowledge, and skills to be a successful part of the messaging project team.

The session is designed for those who work with Conversational Cloud messaging on a daily basis. It also forms the foundation for people looking to further their specific detailed knowledge.

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By the end of the course, you’ll be able to:

Understand the messaging mindset

Know how messaging fits in with the world of conversational business and digital engagement.

Apply messaging processes to real-world examples

Understand the roles, responsibilities, and performance needed for messaging success management as well as tools and knowledge management.

Make messaging a success for your business

Understand the optimization tools, LivePerson 4E and AIR frameworks, and other processes that can make messaging successful for a business.

Your course instructor

Tim Marshall

Tim is a learning and development specialist with over 17 years experience. In his many roles, he has implemented a wide range of learning, training, and e-learning, undertaking all elements of the training lifecycle and managing projects of varying sizes.

Prerequisites

  • There are no prerequisite courses for attending the foundation course
  • You are familiar with or part of the team that looks after the success of the Conversational Cloud program

Start the self-paced course when it’s convenient for you

Course Duration: The self-paced e-learning course can be completed in 2 days or spread across a couple of weeks. The maximum duration is 30 days from start.

Any further questions we can help you with?

Contact us to register your interest.

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