CERTIFIED PROFESSIONALLivePerson Messaging Foundation

The LivePerson Messaging Foundation course is designed to allow participants to gain the understanding, knowledge, and skills to be a successful part of the messaging project team.

The session is designed for those who work with Conversational Cloud messaging on a daily basis. It also forms the foundation for people looking to further their specific detailed knowledge.

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By the end of the course, you’ll be able to:

Understand the messaging mindset

Know how messaging fits in with the world of conversational business and digital engagement.

Apply messaging processes to real-world examples

Understand the roles, responsibilities, and performance needed for messaging success management as well as tools and knowledge management.

Make messaging a success for your business

Understand the optimization tools, LivePerson 4E and AIR frameworks, and other processes that can make messaging successful for a business.

Your course instructor

Tim Marshall

Tim is a learning and development specialist with over 17 years experience. In his many roles, he has implemented a wide range of learning, training, and e-learning, undertaking all elements of the training lifecycle and managing projects of varying sizes.

Prerequisites

There are no prerequisite courses for attending the foundation course
You are familiar with or part of the team that looks after the success of the Conversational Cloud program

“LivePerson Institute brought to my team the knowledge, expertise, and tools to optimize and scale the messaging programs in our company’s projects. Looking forward to attend the next course!”

Start the self-paced course when it’s convenient for you

Course Duration: The self-paced e-learning course can be completed in 2 days or spread across a couple of weeks. The maximum duration is 30 days from start.

Any further questions we can help you with?

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