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Analytics StudioUnlock deeper customer insights with conversational analytics

Fully unlock your most precious data set — your customer conversations — to uncover their biggest needs and wants. Go beyond traditional analytics to understand and deeply analyze customer interactions across voice and messaging.

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Conversational Flywheel emphasizing the "Understand" phase of digital transformation, made possible with conversational analytics software

Conversational analytics transform the customer journey

Understand complex customer conversations across phone calls and messaging in real time, thanks to Analytics Studio. Use the conversational data analysis to gain insights and generate recommendations to enhance messaging operations and achieve the best return on investment.

These conversation analytics tools are uniquely positioned to deliver results across each stage of the Conversational Flywheel™. Integrate your backend business systems, customer data platforms, CRMs, telephony systems, and more importantly — modern digital channels where, increasingly, customers want to interact.

It’s not about the AI, it’s about the ROI

100%

redaction of PCI data

10%

reduction in AHT

17%

increase in FCR

Critical capabilities for data insights with Analytics Studio

conversational analytics graphic showing how the software can use both voice and messaging to analyze customer conversations

Analyze over 50 conversational analytics metrics

Understand interactions across voice and messaging channels by tagging key customer conversation events and combining conversation data with metadata to grasp the nuances of customer communications like never before.

dashboard illustration for the conversation analytics tools

10+ out-of-the-box dashboards

See immediate impact with tools designed for quick setup and instant value realization. Paired with our customizable dashboards, this guarantees your data’s accessibility and conversion into actionable insights that precisely match your business goals.

logos of brands that are part of LivePerson's open platform to refresh conversational analytics

Unmatched data control and flexibility

Secure data in your IT infrastructure for up to 13 months, with frequent refreshes of speech recognition data. This ensures a comprehensive view of your conversational landscape current and historical — giving you complete ownership of your insights and data.

Everyone benefits from conversational analytics

Explore how Analytics Studio can empower every team in your business

Improving customer experience

Use the insights for guided steps to adapt to customer behavior and monitor agent performance, which can result in faster issue identification and resolution.

Strengthening PCI compliance

Analytics Studio can help remove the risk of compromised customer data while still providing near real-time conversation analytics needed for improving CX and determining message/call drivers.

Increasing sales conversions

Conversational analytics can identify upsell and cross-sell opportunities, which sales pitches are most successful, and revenue-growing strategies.

Ready to see how conversational analytics can support you?