mESSAGING CHANNEL INTEGRATION

Increase mobile app engagement with in-app messaging

Make it easy for consumers to ask questions, get reminders, take action, and even purchase directly in your brand’s mobile app with an integrated in-app messaging platform through the Conversational Cloud.

consumer using a bank's in-app messaging platform to get updates

Add messaging directly into your mobile app

LivePerson’s App Messaging enables branded push notifications as part of an in-app messaging platform, bringing consumers into a conversation and your app. Our fully customizable SDKs make it easy to add this in-app experience. No more forced “sessions” for your agents, and no more waiting on hold for your consumers.

illustration of AI brain for our omnichannel messaging platform

Scale in-app messaging interactions with Conversational AI

Automate consumer interactions on your in-app messaging platform (and other popular messaging channels) without hiring an army of agents. We will help you understand the most popular consumer intents and how well you’re fulfilling them, so you can build AI-powered chatbots that work together with your human experts to generate leads, drive sales, and build loyalty.

Explore AI chatbots

Consumers want to message, an in-app messaging platform makes it easy

buddybank logo card

Buddybank eliminates customer calls all together

Leveraging in-app messaging and Apple Business Chat has led to its personalized concierge service, with CSAT reaching 95%.

Move calls to messaging

Shift calls from the IVR or auto attendant directly into mobile in-app messaging, SMS, WhatsApp, and more.

Bankwest logo card

Bankwest increases agency concurrency by 3X

Moving callers from the IVR to in-app messaging has led to greater agent efficiency and world-class CSAT, peaking at 93%.