The Conversational Cloud makes it easy for consumers to make purchases and get answers to questions directly in your brand’s mobile app.
LivePerson’s App Messaging enables branded push notifications, bringing consumers into a conversation and your app. Our fully customizable SDKs make it easy to add this in-app experience. No more forced “sessions” for your agents, and no more waiting on hold for your consumers.
Automate consumer interactions on the most popular messaging channels without hiring an army of agents. We will help you understand the most popular consumer intents and how well you’re fulfilling them, so you can build AI-powered chatbots that work together with your human experts to generate leads, drive sales, and build loyalty.
Move calls to messaging
Shift calls from the IVR or auto attendant directly into mobile app messaging, SMS, WhatsApp, and more.
Buddybank eliminates customer calls all together
Leveraging in-app messaging and Apple Business Chat has led to its personalized concierge service, with CSAT reaching 95%.
Bankwest increases agency concurrency by 3X
Moving callers from the IVR to in-app messaging has led to greater agent efficiency and world-class CSAT, peaking at 93%.
Everyone has a favorite channel
Don’t make consumers call or go online. Meet them in their preferred channel.
Measure and improve your conversations
Our AI engine tracks every consumer inquiry and delivers actionable data to make fast optimizations.
An expert guide to becoming Conversational
We wrote the book on how to transform into a fully conversational business.