Epic reveal incoming 📣 Transform your agent workspace into an omnichannel command center.

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mESSAGING CHANNEL INTEGRATIONIncrease mobile app engagement with in-app messaging

Make it easy for consumers to ask questions, get reminders, take action, and even purchase directly in your brand’s mobile app with an integrated in-app messaging platform through the Conversational Cloud®.

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Add messaging directly into your mobile app

LivePerson’s App Messaging enables branded push notifications as part of an in-app message experience, bringing consumers into a conversation and your app. Our fully customizable SDKs make it easy to implement in-app messaging and maximize user engagement. No more forced “sessions” for your agents, and no more waiting on hold for your your app users.

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Scale in-app messages with conversational AI

Automate conversations across mobile apps and communication channels without hiring an army of agents. We will help you understand the most popular consumer intents and how well you’re fulfilling them, so you can build AI-powered chatbots that work together with your human experts throughout the customer journey to engage users with personalized messages, drive sales, and build loyalty.

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Consumers want to message, an in-app experience makes it easy

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Buddybank eliminates customer calls all together

Leveraging app features (like messaging) and Apple Messages for Business has led to its personalized concierge service, with CSAT reaching 95%.

Move calls to messaging formats

Shift calls from the IVR or auto attendant directly into in-app messaging, SMS, WhatsApp, and more.

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Bankwest increases agency concurrency by 3X

Moving callers from the IVR an in-app message has led to greater agent efficiency and world-class CSAT, peaking at 93%.