The best next action
for automated conversations

Conversation Orchestrator is an AI engine that looks at every turn of the conversation to determine the right resource — bot, human, or content — to deliver the best outcomes.

How leading brands can use Conversation Orchestrator

A global bank can route VIP customers to dedicated advisors for high-touch, personalized service.

Airline travelers with lost bags are able to be routed back to the same agent until the issue is resolved.

Based on location, a telco can use bots to provide updates to customers potentially affected by a network outage.

Personalized, automated customer journeys

Conversation Orchestrator’s Dynamic Routing uses intent, consumer attributions, and operational context to route conversations to the best resource. Dynamic Routing is policy-based, significantly simplifying implementation.

Display how routing determines the best route

Recommended actions remove agent guesswork

Agents are made more efficient with recommended actions from Agent Assist, which automatically suggests the best bots or knowledge base content to assist in a conversation. Machine learning-based suggestions improve over time, based on results.

Overview of recommended actions from Conversation Orchestrator

Connect back-end systems through Functions

LivePerson Functions shortens the time to integrate CRM or other business systems for routing and orchestration. This allows businesses to utilize LivePerson’s APIs without building and managing a separate hosting infrastructure.

Code using LivePerson Functions for a CRM integration