Deliver in-the-moment sales and care at scale on Instagram

AI-powered messaging makes it easy to seize the moment of discovery and supercharge ROI by answering consumer questions and converting sales opportunities directly on Instagram.

Reduce call volume with Chat Suggest

Engage consumers at the right time and boost loyalty

Now, your brand can identify and prioritize Instagram users who need help or want to make a purchase. LivePerson’s AI-powered analytics, automation, and tools let you interact 1:1 with consumers in the moment, whether for an in-channel transaction or to resolve an inquiry.

Phones on Instagram showing consumer engagement81% Users rely on Instagram for purchase decisions

Scale social interactions with Conversational AI

Consumers expect rapid responses at any hour, or they'll take their business elsewhere. Our industry-leading NLU, which outperforms competitors in accuracy, recall, and precision, offers advanced social listening and filtering to prioritize business impact. Bots add scale while our agent tools enable brands to take issues into private channels to satisfy customers at lightning speed.

Consumers expect instant gratification, LivePerson makes it easy