Advanced AI & Conversational Analytics

Understand your operations deeply, down to the conversations

CSAT and clicks aren’t enough, our advanced Conversational Analytics suite provides the data and insights you need to drive value and outcomes in your business.

ai chatbot understands a misspelling, improving conversational analytics

AI tuning and Conversational Analytics add-ons

conversational analytics performance optimizer dashboard

Get comprehensive data insights you need to drive value in your business

Coupled with the standard operational data points delivered in BI and API forms, gain a deeper understanding of how your AI is performing, where it is failing, and how to fix it, with a powerful metric framework.

Create customer reports, analytics, and dashboards based on your business needs

While standard reporting is included in the core offering, this Conversational Analytics add-on allows for the ability to create customized operational reports to streamline your business operations.

conversational ai platform Intent Analyzer dashboard

Understand consumer intents to drive deeper engagement

Your customers want answers to their questions quickly and easily. LivePerson’s Intent Analyzer helps pinpoint the reason a customer is initiating contact and quickly connects them to a bot or human agent to resolve inquiries with ease.

conversational ai platform sentiment analytics dashboard

Get a pulse on how your AI is performing

Meaningful Automated Conversation Score (MACS) is a proprietary metric that measures the quality of your bot conversations. Understand consumer sentiment and bot effectiveness to create feedback loops to self-learn and train your AI.

Take action based on consumer intents in the flow of conversation

Dynamic Actions help monitor signals in real time and trigger routing of customer inquiries without relying on human intervention. For example, if a flight is canceled, an airline using Dynamic Actions can automatically send an alert to affected travelers and seamlessly connect them to an agent or AI designated to handle rebooking.

conversational ai platform agent workspace

Help your agents scale with pre-built responses

Arm your agents with the right words, right in the flow of conversation. Agents receive pre-approved response recommendations that can be dragged and dropped into consumer conversations to help resolve common questions and issues.

Explore more from LivePerson

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Gain a holistic customer view through continuous conversations in voice and digital.

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Help employees and customers feel secure about your health protocols.

Success Services

Provide richer customer experiences with help from the experts.