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mESSAGING CHANNEL INTEGRATIONDrive more ROI with conversational social messaging

Power more consumer journeys on social with Conversational AI, increasing engagement and conversions, driving more revenue, and putting out fires faster.

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Conversational social messaging example, managed in Conversational Cloud

Turn impressions into conversions — at enterprise scale

Automatically identify those most likely to buy

Most users make purchase decisions based on social content. LivePerson’s intent-based filtering pinpoints these consumers and simplifies direct engagement.

Bring commerce directly into conversational social messaging

Invite users into personalized shopping experiences with a direct message — or from your brand’s or other creators’ and influencers’ content.

Supercharge conversions with in-channel payments

Let users browse, ask questions, and pay with a tap — no channel switch required. Attribute revenue to conversational social messaging so you know where to invest in the future.

Displaying how conversational social messaging allows for quick responses.

Respond quickly and boost loyalty for best-in-class brand management

Consumers expect rapid responses at any hour, or they’ll take their business elsewhere. Assist customers in their preferred channel, at scale — from Facebook to Instagram, Twitter, and more. Our conversational social messaging uses industry-leading NLU (which outperforms competitors in accuracy, recall, and precision) for advanced social listening and filtering that prioritizes business impact. Bots add scale while our agent tools enable brands to take issues offline to satisfy customers at lightning speed.

Showing how Conversational Cloud can manage each social media channel as part of "conversational social messaging"

Eliminate social customer care silos

One platform to run them all: Get more done in one place when you bring conversational social messaging into the Conversational Cloud® alongside your other customer interaction channels, from SMS to WhatsApp, Apple Messages for Business, and more. Make your agents more effective and efficient than ever without the need for separate systems.

Consumer on their phone with all their social media icons they use in conversational social messaging

Conversational is the future, and the consumer is at the center

The real value of conversational social messaging is the ability to engage every consumer meaningfully on their own terms. From converting sales opportunities to driving loyalty with quick, meaningful responses to queries and complaints, your truest digital connection with consumers starts with LivePerson. Check out our guide and learn how to turn these social interactions into commerce opportunities!

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Learn how LivePerson works across popular social channels

Enrich the Facebook Messenger experience

Use AI-powered chatbots to manager conversations from Messenger to Marketplace and ads.

Deliver better Twitter care at scale

Enable swift, personalized responses in this fast-moving channel.

Provide in-the-moment sales and care on Instagram

Allow consumers to browse, discuss, and purchase without leaving the app.