Win and retain DeFi customers with scalable, real-time CX

Meet the customer experience expectations of your blockchain and crypto communities with secure, real-time Conversational AI-powered messaging, delivered by financial services expert teams.

Conversational solutions improve the entire decentralized finance journey

Discover

Consumer

I want to learn more about buying and selling crypto.

Sign up

Consumer

I’d like to sign up for your platform.

Buy/Sell

DeFi platform

I can help you place a stop-limit order.

Support

Consumer

Why is my crypto order still pending?

Re-engage

DeFi platform

Read our latest crypto insights.

Conversational solutions improve the entire decentralized finance journey

Discover

Customer

I want to learn more about buying and selling crypto.

Sign up

Customer

I’d like to sign up for your platform.

Buy/Sell

DeFi platform

I can help you place a stop-limit order.

Support

Customer

Why is my crypto order still pending?

Re-engage

DeFi platform

Read our latest crypto insights.

Educate and support blockchain and crypto communities better with Conversational AI and secure messaging

Instill confidence with immediate access to help

Allow crypto and DeFi community members a more convenient way to start conversations on your website, apps, or in preferred channels like Apple Business Chat, WhatsApp, and more. On-demand customer experiences like this increase transparency and trust, building an
all-to-all network

Never miss a conversation with omnichannel chatbots

Automate interactions on the most popular messaging channels without hiring an army of agents. LivePerson has a complete solution to build, manage, and optimize AI-powered chatbots for onboarding, customer support, consumer education for non-crypto native users, FAQs, and so much more.

Integrate for a secure, frictionless CX

Blockchain-based infrastructures require distinct technology integrations for a seamless customer experience. LivePerson has the DeFi system integration experience to make your digital communication transformation a success. Our secure, asynchronous messaging helps consumers avoid phishing scams and bad actors in the crypto industry by engaging with a brand in real time.

Innovate and accelerate your digital CX with DeFi experts

Our financial services experts can help you design, deploy, and innovate care and commerce experiences, supporting your complete journey to become a conversational brand. For an accelerated, scalable approach, leverage LivePerson’s fully managed Contact Center as a Service (CCaaS), an operations center of excellence for your DeFi CX — and you only pay for outcomes.