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LIVEPERSON for decentralized financeTransform customer care in decentralized finance

Meet the customer experience expectations of your blockchain and DeFi crypto communities with secure, real-time Conversational AI-powered messaging, delivered by financial services expert teams.

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Engage tech-savvy consumers in real time over web and messaging channels, driving retention and sales

Many brands are experiencing a customer inquiry backlog due to the lack of a real-time customer service infrastructure and the ability to scale agent capacity during peak periods. Offer DeFi crypto community members a more convenient way to start conversations on your website, in apps, or their preferred messaging channels. Such on-demand customer service for crypto can increase transparency and trust, leading to unified networks.

How your customers benefit from Conversational AI

Never miss a conversation

Build, manage, and optimize AI-powered chatbots for onboarding, customer support, consumer education for non-native crypto users, and FAQs at scale.

Integrate for a secure, frictionless CX

A secure, asynchronous messaging platform helps consumers avoid phishing scams and bad actors by engaging with brands in real time.

Support your complex infrastructure

Blockchain-based infrastructures require distinct technology integrations for a seamless customer experience. Our expert teams know blockchain; we’ll help you deploy your DeFi customer experience with confidence.

Products that improve customer connections — and conversions

Conversational Cloud

conversational cloud®

An AI platform that understands crypto customer needs

Start delivering truly authentic intent-driven conversations, at scale. Meet new customers where they are, all from one powerful Conversational AI platform.

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Voice AI

Modernize your customer experience with voice and digital

Create unified, personalized consumer engagement experiences driven by superior Conversational Analytics and advanced customer experience integration from industry-leading speech recognition and Conversational AI. 

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LP 360

Innovate and accelerate with DeFi experts

Our financial service experts can help you design, deploy, and innovate care and commerce experiences on blockchain, supporting your complete journey to becoming conversational. For an accelerated, scalable approach, leverage LivePerson’s fully managed Contact Center as a Service (CCaaS) with simple outcome-based pricing.

Transform with LP 360

Examples of streamlined customer service for crypto